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Electronically Handicapped - - The general public (and myself) are getting way to reliant on electronics


Gonzo

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Electronically Handicapped
 
tp.gif    Are we so inundated with electrical devices we’ve forgotten how 
to do certain tasks without them? I believe the time has come when 
common sense values and electronics have crossed paths to change 
the way some people assume things are done. Yes, we’ve become 
electronically handicapped by the very means that are supposed to 
make things better.
 
    Expecting those electronic wonders to always be in working order 
is one thing, but not knowing what to do when those devices fail and 
having to resort to good old fashion “hands on” is where the problems 
and frustrations begin. 
 
 
    Case in point: a guy calls and asks if I can fix his speedometer. He explains he wouldn’t be able to drive the car to the shop, because he has no idea how fast he’s going. I suggested he just stay up with traffic or download one of the many apps displaying mph. This led to even more hysteria because he was afraid of an electronic bug affecting his phone. Instead, all he wanted was one of those “I ain’t holding ya to it” estimates. Not knowing the reason why his speedometer wasn’t working, I gave him a rough guess on the cost of the various components related to a speedometer problem.  
 
    He then tells me, “Let me know when the part shows up.” I asked, “What part?” Now I’m confused. Finally, it came down to one question. “Sir, even if I knew exactly what component or problem you’re having, how are you going to get the car here? Tow truck, or do you want me to come and get it?” I asked. Absolutely no tow trucks, and he didn’t want anyone else to drive his car. Instead, he was going to check “YouTube” for a video on how to fix it.  
 
 
    Then, there are those individuals that common sense has entirely left them.  A lady called to tell me her door locks stopped working, and how she was trapped in her car for several hours until her husband showed up. (He unlocked the door with the key from the outside.) I asked her, “Why didn’t you just unlock the door from the inside?” Her answer, “Sir, I pushed the button several times but it never would unlock the door.” I calmly asked (although I was secretly bursting with laughter), “Why didn’t you use the mechanical lock knob or push the manual lock lever in the opposite direction?” 
 
    The tone of her voice was enough to tell you she was more than a little shaken up over the whole door lock ordeal. Thinking I could ease her obvious tension, I suggested that she could have rolled the window down, but that just spurred her anxiety even more. She couldn’t understand why I would suggest such a thing; she would have had to start the car in order to do that. Since the windows were up, the fear of carbon monoxide poisoning was an even bigger concern.  
    
    Now with back up cameras, lane departure systems, auto parking, active cruise control, and perimeter warning systems some of these folks that barely understand how to turn on a light switch are going to be even more lost when these systems in their cars fail. I'm convinced by the actions of some people that it's already happening. Like the time my wife's rear view camera was covered in mud, she stopped the car, calls me and says, "The camera isn't working, is it safe to back the car up?" What's the world coming too?
 
    Pretty soon, there will be a generation that won’t understand or even care to know anything about some of the old technologies. That is until they’re face-to-face with a situation calling for some nostalgic common sense and a bit of mechanical know-how. We’ve modernized the family car into a nightmarish electronic wonder, which has caused a lot of people to lose touch with the basic fundamentals of its operation. Not only is it more complicated electronically, but it’s also becoming more reliant on GPS and computers. 
 
    Here’s something else that I don’t understand: We still call a manual shift transmission a standard transmission. There’s nothing “standard” about it anymore. It was the standard for decades, but not anymore. Now it’s rather rare for new drivers to even know how to operate a stick shift.  
 
    Even now, you see people who don’t have a clue how to use their turn signals. I doubt they know the proper hand signals or for that matter how to stick their arm out the window. Of course, that would mean rolling down the electric window, which probably doesn't work either. What about the tire monitor systems on cars these days? How many people know how to properly use a tire pressure gauge? Then again, why? We’ve got electronics to take care of that stuff. 
 
    A vehicle operator seems to require less common sense these days as the electronic world has already accomplished these tasks with minimal to no effort with things like voice activated entertainment to navigation controls. Why, we even have crash avoidance systems and air bags to keep us safe. More to the point… less personal responsibility for your actions; make it the car’s responsibility.  
 
 
    I grew up in the time when road maps were in every glove box. Folding one back up from the passenger seat while giving directions could be a contest of wit and skill to say the least. You paid attention to the road signs and observed the different land features as well as points of interest that were pointed out in the map details. These days, you listen to this voice on the navigation system that says, “Turn right in 500 feet onto exit 227.” Why, I’ll bet you didn’t even notice you passed the world’s largest ball of string a mile back. It seems the navigation voice failed to mention anything about all those roadside features the folding map could tell you about. Just goes to show how much we have become dependent on these electronic devices. 
 
    We’ve all become so complacent with our modern electronic conveniences that opening a garage door by hand seems barbaric in some way. I know I’m guilty of it myself.  
 
      One time after a rather long and frustrating day at the shop, I came down my driveway tapping my finger on the garage door remote button. The door refused to move. Not to be outwitted by a garage door remote, I sat out there bashing the button and cussing at the door… determined to get that blasted thing to raise one more time. Eventually, the wife comes out and opens the door from the inside button. She was standing there with that typical wife look of disbelief, staring at her goof ball husband having a four letter word conversation with a dead garage door remote. Her response was priceless, “The battery is probably dead in the remote dummy! Just get out of the truck and open the door!”
  
  So, you say, “Yea well, I might be a little electronically handicapped, but I’m not as bad as ya think. I could handle living like they did a hundred years ago. No battery needed to start a horse.” Oh, really? A century ago anyone over 10 years old could hitch up a two horse team to a buggy for an afternoon trip to town and knew how to deal with their horses’ temperament. Can you? Back then, that knowledge was passed down from father to son. These days, well, you’re more likely to Google the answer than ask Grandpa. 
 

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Gonzo, another good story. Well, perhaps you raised a good  point for having autonomous cars. Let the car do everything for you! No need to know about how it works. Also it still  helps to think "outside the box" and solve some of those perplexing problems.

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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