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12 Days of Christmas --- MECHANIC STYLE


Gonzo

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          12 Days of Christmas 
      at an Automotive Repair                                          Shop
 
 
You know the song, so just sing along with me in the holiday spirit.
 
 
On the 1st day of Christmas  a customer sent to me:
A cartridge for my grease gun.
 
 
On the 2nd day Christmas a customer sent to me:
2 Latex gloves, and a cartridge for my grease gun.
 
 
On the 3rd day of Christmas a customer sent to me:
3 Wrench ends, 2 latex gloves, and a cartridge for my grease gun. 
 
 
On the 4th day of Christmas a customer sent to me:
4 Wire straps, 3 wrench ends, 2 latex gloves, and a cartridge for my grease gun.
 
 
On the 5th day of Christmas a customer sent to me:
5 Piston rings, 4 wire straps, 3 wrench ends, 2 latex gloves, and a cartridge for my grease gun.
 
 
On the 6th day of Christmas a customer sent to me:
6 Brand new sockets, 5 piston rings,  4 wire straps, 3 wrench ends, 2 latex gloves, and a cartridge for my grease gun.
 
 
On the 7th day of Christmas a customer sent to me:
7 Dash lights flashing, 6 brand new sockets, 5 piston rings,  4 wire straps, 3 wrench ends, 2 latex gloves, and a cartridge for my grease gun.
 
 
On the 8th day of Christmas a customer sent to me:
8 Engines leaking, 7 dash lights flashing, 6 brand new sockets, 5 piston rings, 4 wire straps, 3 wrench ends, 2 latex gloves, and a cartridge for my grease gun.
 
 
On the 9th day of Christmas a customer sent to me:
9 Coils a-sparking, 8 engines leaking, 7 dash lights flashing, 6 brand new sockets, 5 piston rings, 4 wire straps, 3 wrench ends, 2 latex gloves, and a cartridge for my grease gun.
 
 
On the 10th day of Christmas a customer sent to me:
10 Headlights blinking, 9 coils a-sparking, 8 engines leaking, 7 dash lights flashing, 6 brand new sockets, 5 piston rings, 4 wire straps, 3 wrench ends, 2 latex gloves, and a cartridge for my grease gun.
 
 
On the 11th day of Christmas a customer sent to me:
11 Gears a-grinding, 10 headlights blinking, 9 coils a-sparking, 8 engines leaking, 7 dash lights flashing, 6 brand new sockets, 5 piston rings, 4 wire straps, 3 wrench ends, 2 latex gloves, and a cartridge for my grease gun.
 
 
On the 12th day of Christmas a customer sent to me:
12 Trannys slipping, 11 gears a-grinding, 10 headlights blinking, 9 coils a-sparking, 8 engines leaking, 7 dash lights flashing, 6 brand new sockets, 5 piston rings,  4 wire straps, 3 wrench ends, 2 latex gloves, and a cartridge for my grease gun.
 
 
 
Have a Very Merry Christmas and a Happy New Year. 

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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