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We are considering mobil manager pro with bolt on to use the digital inspections on tablets? I wanted to know the pro's and con's you have seen from using the service? Cost to setup plus monthly cost? Is it worth it, has your RO increased enough to cover the cost associated with implementing the program?  Is it functional for those who aren't very technical savvy?

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If the question is "Do digital inspections increase your ARO" then the answer is a broad "YES". It obviously depends on what kind of system you are currently employing. Some folks have a fantastic paper inspection that already nets them a lot of sales. I would probably say that moving over to digital will still help see an increase in sales HOWEVER the cons are that you have to train how to use them, they do take a bit longer to perform and the consult portion also takes a bit longer.

 

As far as Bolt On goes, its a pretty good system and works really well with Mitchell if you have ManagerSE as your SMS. I am unsure of how well it integrates with other programs. I believe they work only with android tablets. I used samsung galaxy tabs which are expensive. I am sure that you can find some cheap alternative tablets but I can't vouch of you will run into problems. We are going to try out Autoserve1 with one of our new shops with Protractor integration. I don't think you can go wrong with any digital inspection platform as the result will be the same. Some may have different features which you might like better.  

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Bolt On does not integrate well with All Data Manage.  We had All Data Manage as our SMS when we initially started with Bolt On and a lot of the funcitionality was missing that was available for Mitchell ManagerSE.  We ended up switching our SMS software to Mitchel ManagerSE and it works much better.  

 

mspec, why did you choose to go with Autoserve1 intead of staying with Bolt On?

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20 minutes ago, 5 Star Auto Spa said:

Bolt On does not integrate well with All Data Manage.  We had All Data Manage as our SMS when we initially started with Bolt On and a lot of the funcitionality was missing that was available for Mitchell ManagerSE.  We ended up switching our SMS software to Mitchel ManagerSE and it works much better.  

 

mspec, why did you choose to go with Autoserve1 intead of staying with Bolt On?

 

We are still using bolt on at our original store.

The idea to move to Protractor is due to multi location functionality, cloud based SMS, and a SLEW of functionality and features Protractor has over Mitchell. Mitchell has its Pros but it falls shorts in A LOT of areas. Much like the Bolt On and Mitchell partnership, Autoserve1 does the same with Protractor. Eventually my goal is to move all my stores on to Protractor. 

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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