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Okay guys, I'm pretty computer illiterate so if I'm providing info you already know, excuse me. I did a dumb thing yesterday. Got an email that gave me a confirmation for an order of some sort. Please, no lectures, I know better, but I opened it. It was ransomware. Infected my computer and encrypted my Quickbooks and POS software. That's the bad news. The good news is, the local company we use to fix computer issues was able to correct the situation quickly, and that's the advice I want to pass along. The reason they fixed the issue so quickly is because there is an option in the Windows operating system that makes something called shadow copies. So each of our computers is always backing itself up. The issue was only on my computer and the tech was able to restore my data back to only 7 hours. He said that a lot of people don't have this option clicked on because it takes up a small amount of disc space. The reason we had it clicked on was because when they were here last year for a different issue, they clicked it on. We also talked about initiating some constant cloud type backup which I am looking into. Sorry if this info isn't more detailed but again, I'm pretty stupid when it comes to this stuff.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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