Bolt On Technology - Just Signed Up

[5 Star Auto Spa]

Just signed up for Bolt On Technology Mobile Manager and Pro Pack (Report Pro, Message Manager, Lube Sticker Pro). Got Mobile Manager installed on 4 new tablets for the technicians. Installed Pro Pack on both desktop computers running All Data Manage as the shop management software. Received training on Lube Sticker Pro and have scheduled training on the other 3 modules. Bolt On only trains 1 module at a time which kinda sucks because based on that we will not be up and running for an entire month. I have began to look into the SOP's and configure the software myself instead of waiting for training. For all of the shops that are using Bolt On, is there anything that you would recommend us definitely look into / try? I

[mikerisich]

Mr. Kim,

First, I must apologize for the delay in responding to your post. I only recently became aware of it. We at BOLT ON TECHNOLOGY have found that when the majority of shops attended a 90-minute training session on our entire Pro Pack software all at once, it became overwhelming. As a result of that, many shops were not using our software to its fullest potential. We listened carefully to what our customers were telling us and developed a new comprehensive Webinar Training Program. This new program breaks down trainings by each individual product, allowing your shop the opportunity to start using what you’ve learned, before introducing another product.

 

It sounds like your shop is the exception to the rule and is very tech savvy. For any other shops that might be reading this post who are also tech savvy, please feel free to discuss with our Customer Experience Team, the training style that would work best for you. Our goal is to support all of our customers and their individual needs.

 

If you have completed all of your individual product trainings, you are entitled to a one on one training with our Product Specialist. This training will speak to any questions your specific shop has about the use of the products in your shop. If you have not already scheduled this training, please contact the Customer Experience Team at 610-400-1019 as soon as possible.

 

Please reach out at anytime if we can be of any further service to you or your shop.

 

[5 Star Auto Spa]

Mike,

 

Thanks for the response. I made it through training and it was informative. I had already setup everything prior to training though because I did not want to wait an entire month to start using the system. I've had some issues/bugs with the system that I have called in to try and have resolved but I am still waiting for a response from the development team. I was told that it typically takes 2 weeks to have issues resolved, is this correct?

[mikerisich]

Mr. Kim,

 

Your feature request for Report Pro when prompted to enter a customer's e-mail, to save in ALLDATA is actually completed and will be released sometime next week.

 

Your second feature request when looking up an invoice number to find invoice in Report Pro, is a much more involved feature request that is not available at this time and has no estimated time of completion. We will continue to keep you informed via email every time a shop votes for your request and you will be notified where we are in the process via email.

 

We are constantly striving to improve our technology and thank you for your input.

 

Hope you have a great weekend!

[mmotley]

  On 7/15/2016 at 6:38 PM, mikerisich said:

We will continue to keep you informed via email every time a shop votes for your request and you will be notified where we are in the process via email.

 

 

That's a really cool feature. Too many times you submit an enhancement request with other companies and never hear anything back.

[5 Star Auto Spa]

Thanks for the reply Mike. I think you might be looking at the wrong issues that I was having. I emailed a list over to the support rep that picked up the phone and none of those issues have been resolved thus far. The issues you were referring to were fixed by the development team earlier though.

[mikerisich]

Mr. Kim,

I am going to have Mike, your Account Manager give you a call shortly to help clear up any confusion. I also forwarded your July 8th email to our Customer Support Team, and instructed Mike to go over each of the 5 items you listed. This will get you answers faster than us communicating here on the forum.

We’ll do everything in our power to help get you what you need. Please let me know if I can help in any other way.

Have a great day!

[5 Star Auto Spa]

Hello Mike,

 

Thanks for the quick response. My Account Manager contacted me immediately and let me know that if I have any future issues, to contact him directly. I did want to let any future shop owners that were thinking about adding Bolt On that we have gotten a glimpse of what the software is capable of, and it's definitely very exciting stuff. Once we get all of the bugs/integration issues resolved, I do think that the software could be a gem!

[mikerisich]

Hi Mr. Kim,

Thanks so much. I spoke to Mike your Account Manager and he informed me that you’re all squared away at this point. The additional features you requested have been added to our product improvement list, and once they’re completed we’ll send you a notification letting you know.

If you need anything else moving forward, please don’t hesitate to let us know.

Thank you, again.

[5 Star Auto Spa]

Hello Mike,

 

Could you have the support team contact me in regards to an issue we are having with Bolt On Message Manager? I have been sending emails but have not heard any response back thus far on the status of my issue.

 

Thanks!

[mikerisich]

Hello Mr. Kim,

 

Thanks for reaching out to me. I spoke to Mike G. your Account Manager and he is looking into your issue right now and Mike will be in touch with you very shortly.