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Does anyone have "What to expect" sheets? If not would anyone like to join forces and create them?

 

What is a "What to expect" sheet?

 

This sheet is a paper given to a customer during the check out procedure and it contains things that the customer is to expect after a repair. For example after an exhaust job the sheet would read something like:

 

Our trained technician has installed a high quality exhaust on your vehicle. You may experience an odor from the vehicle. This is normal and should dissipate in 30 miles or so. This smell is caused from oil that used in manufacturing your exhaust.

 

We want to thank you for choosing us to service your vehicle and we look forward to serving you, your family and friends in the future.

 

Jeff

Service Advisor - RI Tire and Service.

(401) 555-5555

 

I always set the expectation of what the customer is to expect but I think it would be classy to hand them a sheet. On the back of mine I will add a flyer or story of some sort. I also plane to used pastel colored paper.

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