Jump to content

Pulled the Trigger - Mitchell1 SE Questions

Recommended Posts

We finally pulled the trigger and are in the process of setting up Mitchell1 SE.


Right now my opinion is: what a nightmare!


I know I have to be patient to get everything set up, that is a given. I have done this in other industries. However, this, it will not be a smooth setup. Any tips?


My other question is: How do you handle retail sales? Once we get our THOUSANDS of retail part numbers transported into the program (at an extra $200 that we were not aware of until the programs were installed) how do you create a sale for a retail customers? I'm looking in the program, and it doesn't jump out at me. If this is not possible, then we have just wasted a lot of time, money and effort.


Some of the retail sales are made to "cash customer" in our old system. Do you recommend creating one in Mitchell?



Edited by PAPShop
Link to comment
Share on other sites

This is what i have found to be a problem with "retail sales". Assuming you would close out that sale as a counter sale in Mitchell. What I come to find out that in the reports, counter sales will count against your ARO. I find that to be absolutely retarded considering that you are selling a part or a product and not working on a car. Just a little annoying tidbit.

Link to comment
Share on other sites

"what a nightmare" is an understatement.


We have been using Mitchel for 8-9 years & every day I complain about it. It is too difficult to change & learn another program at this point for us.


As far as parts sales you would use the "counter" button & choose to put the customer name/addy in or not. It is much better if you have the part numbers & pricing loaded into the system.


There are A LOT of hidden features in the program I do not like such as LABOR RATE is a button labeled "type", what's wrong with making the most important thing we do - charge labor at the correct rate - an obvious label & make it show up so no one misses it??


The only help I can give is you need to spend time on the trainings & forum resource to learn some of the idiosyncrasies. I have had difficulties with new employees & I find I need to go over everything they do to correct mistakes in write up.


Link to comment
Share on other sites

  • 2 weeks later...

20 days out and I am STILL setting up Mitchell. The nightmare continues.


In the state of Mn, some labor is taxable and some is not. R&R is not, all other labor is. How did you set this up in Mitchell, or did each user memorize what to tax and what not to and change the tax code for each invoice as needed.

Link to comment
Share on other sites

Agreed, spend time on the mitchell forum. There is an icon along the top row in Mitchell. Create an account and don't be afraid to ask questions. Also, the search function is handy in cases like yours where you have state specific stuff. Someone has probably already asked what your talking about and there is probably 1 or 2 solutions

  • Like 1
Link to comment
Share on other sites

  • 1 month later...

1. Integration with QB problems

2. Constantly being told by Tech Support "you can't do that with this program" or "I don't know how to do that". I 'fondly' refer to any phone call to tech support as "playing the game stump the dummies".

3. Many of the accounting actions are multiple steps to do them, so instead of saving time, it takes more time.


The sad thing is, we see how it has greatly helped the front side of the business, dealing with customers and we are making more money on each vehicle.


We have contacted our Field rep and our original salesman. They are currently jumping thru hoops to keep us. I have mentally shut down on this program. It is not bookkeeping friendly.

Link to comment
Share on other sites

"what a nightmare" is an understatement.



The only help I can give is you need to spend time on the trainings & forum resource to learn some of the idiosyncrasies. I have had difficulties with new employees & I find I need to go over everything they do to correct mistakes in write up.



I have watched all the videos, and have yet to find an answer on the forums. When I have a question, and I "click the question mark", it will not go to their online help page because my question is in a small screen.


How do you do a search in the online help page? You don't, tech support told me "you can't do that, our program isn't written for that ability" !!??!!

Edited by PAPShop
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By mikezat
      Hi! I got a bunch of engine and cabin filters - leftovers from my store. What's the best way to get rid off the inventory? eBay sales are slow and not an option due to the time it takes to list a filter and due to expensive cost of shipping.
      Many thanks in advance,

    • By Changing The Industry
      Can You Have Heart In A Business? #podcast #automotivebusiness #carrepair #autorepairbusiness
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching underscores the significance of professional attire in the auto repair industry. He connects dressing well with increased confidence, employee morale, and customer trust. Cotton shares personal anecdotes and cites studies on "enclothed cognition," reinforcing the idea that appearance can influence performance. He offers practical advice for shop owners to elevate their business's professionalism through attire, leadership, and delegation. Cotton concludes by advocating for a standard of respect and dedication in the industry, supported by the episode's sponsor, Shop Marketing Pros.
      The importance of dressing professionally (00:01:15) Chris discusses the impact of dressing professionally on business perception, employee morale, and customer confidence.
      The psychological impact of dressing well (00:03:22) Chris explores the psychological connection between dressing well and feeling better, projecting confidence, and improving performance.
      Supporting data on the importance of dressing well (00:05:33) Chris presents data on perception and trust, employee morale, and customer confidence related to professional appearance.
      Setting a new standard (00:06:45) Chris provides practical tips for setting a standard of professionalism, including investing in quality uniforms and leading by example.
      The role of the owner in dressing professionally (00:07:49) Chris emphasizes the role of the owner in creating a culture of professionalism and setting boundaries through professional attire.
      The pledge to elevate industry standards (00:11:15) Chris encourages listeners to join him in pledging to dress professionally, reflecting respect for themselves, employees, and customers.
      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Episode 164 - John Phelps on Career Shifts and Setting Industry Standards
    • Water Proof And Self Adhesive
    • By Changing The Industry
      NOW is the time to register!

  • Our Sponsors

  • Create New...