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Anyone use all data manage online?

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We're having some trouble they can't seem to help with. When importing into quickbooks, it's creating a negative balance in a/r. We've verified all tickets are complete, and I've tracked through the data looking for the cause but can't seem to locate it. We're not owed the value its producing. I won't pretend to be strong in the accounting area, I need some help here lol.

 

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