How (if at all) has COVID19 changed how you operate your automotive shop? Are you changing procedures in greeting customers? Offering special protection equipment or barriers? Are you now using plastic and disposable seat covers, steering wheel covers, etc? These were just a few thoughts running through my head since businesses are due to open soon.
Thanks in advance for your responses.
Stay safe, healthy and well!
I don't spend a lot of time working in the shop on a day to day basis, but do have to do some after hours services or jump in to help. The shop has a few sets of tools that have been placed around in the shop so you don't need to go looking when you need common tools. Yesterday doing a couple simple tire changes & I needed a pair of pliers they station should have 2 they had none I asked a mechanic he went across the room to go get one pair. I then use the machine to breakdown the tire & it wouldn't bust the bead, so I went to the other machine & it was the same way so I went to do it the manual way. Put it on the rim clamp of the first & it wouldn't close, so I went back to the second & I had to clean & oil so it would clamp. I head to balance & had to move tires that will be installed or had been taken off but had life left so we hung on to. So a 30 min job took 45 min. I asked come in this morning & before I could ask or say anything I see one of the tire guys doing a car tire by hand, I asked you always do it that way & he said yes neither machine is working. I said I found that out last night & have called the repair guy but how come nobody said anything, I got the I don't know answer. So my question is how does everyone handle the putting tools back, checking machines & notifying of needed repairs & even sweep the floor. Do you have a person with a checklist go to each station every night, sweep the floors every night. Just seems like we have everyone working right up to quitting time or after hate to push more but our running after tools stepping over tires & machines not working correctly is costing us. Just getting ideas of what has worked for others. Thanks
Iv noticed over the years there are times when business/car count drops off by a huge amount all at once. Last year it was brutal in January and got worse in February. It got busier the 2nd week of March and was pretty steady the rest of the year with my best month ever in November then even topped that in December. But this year its back to the same. January came leads completely dropped out, February came and it got worse, just like last year. Now I know its just a waiting game and business will pick back up. Its not just me every shop in the area is completely empty. --- What triggers these pattern down turns? Has anyone ever figured that out? Thought?
By Ron Ipach
Ask Us ANYTHING Live Call This Thursday!
Back by popular demand, the "From ZERO to $1M in Sales in Only One Year" guy (and my biz partner), Gerry Frank and I will host a live Q&A session where we'll answer every and any question you have about taking your shop and income to the next level! If you want to participate live and ask questions, I'll post a link for you to join us prior to the call. Or to just watch, listen, and learn, join us for the live simulcast inside the Successful Shop Owners group Facebook page. THE CALL WILL BE THURSDAY, JULY 25TH @ 1PM EST
If you can't be with us live, but have some questions, post them below or email them to me at [email protected] and we'll read and answer them on the call. I hope you'll join us!
Whether or not we realize it, each shop has a similar workflow process. Like many areas of life, we think that we are all unique in our business strategy. However, reality is we are all very similar, our differences lie in management styles. Our attitude and approach, from employees and customers, defines how we achieve success.
Check In Inspection Estimate Building Customer Authorization Work In Progress Completion Follow Up The process, is often hijacked by two elements. The first element is service center employee(s) and their attitude(s) and the second element is the software your business uses.
Your employees are your team, and that’s exactly the best way to approach your business. When you look at employees as team members and not as just “the new guy/girl” or “Jack the mechanic who never combs his hair”... everyone’s attitude begins to change.
Being a part of a team is a mindset that everyone ‘shares in the responsibility’, everyone is accountable for their role and if one person fails… everyone has failed. This mindset is used to build all types of companies, some of which end up being valued into the billions of dollars. Teams help each other pick up the slack and work with one another to get through personal and professional barriers.
The most important thing to remember about the team, is that everyone can have a bad day, week, month or even months. We are all human and too often we forget everyone is going through something. The team element opens the door to communication among the facility and if people are comfortable enough to communicate, they are open to moving past whatever ails them. We are all too quick to give up on someone we have invested an immense amount of time and energy training to our standards. With the right team, dedication is matched on all ends, resulting in happy customers that not only return... they refer. Which lowers acquisition costs and keeps business growth healthy.
You can read more about team building here and we also encourage you to search for ideas on team building and how to achieve the optimal team at your auto repair facility.
This article originally published in CAR's News Section
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