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Shop liability and insurance claim


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Not me. I'm trying to help my cousin with his car. Long story short it's an 02 Honda CRV wth 186,000 miles. Started stalling on him so he brought it to his mechanic. While at the mechanics shop someone went in and asked for the keys to check out the CRV, no one knows who that was btw. Mechanic gives the guys the keys and then apparently forgets about it and leaves the keys in the car overnight. Car gets stolen that night, probably the same guy. He gets about 6 - 7 miles and the engine locks up and he abandons it.

 

So it gets towed back to the shop and the mechanic pulls the valve cover and said it jumped time and not worth fixing. I go and pick it up and bring it to my shop( an hour and a half north) to take a look. Started doing a leakdown to see if it bent valves, get to #2 and found a valve sitting on top of the piston.

 

So I tell my cousin to call his insurance since it was stolen and they destroyed the engine. He does and after almost 2 months they finally tell him it isn't covered because of the pre-existing condition of the engine when it was brought into the shop. Found out the mechanic told them the engine was junk when it came in the first time which is a crock! It was running when it was brought in, it ran for 7 miles after being stolen. It may have jumped time causing the initial problem but was probably only off 1-2 teeth, the car thief caused it to jump enough more to hit the valves and break one off. The mechanic threw my cousin under the bus to protect his own hide as I'm sure he knew if there was a claim the insurance would come after him for giving the keys to who knows who and then leaving them in the car overnight.

 

I just texted my attorney, we're going to talk about it tomorrow. Ben should get paid for the car and I'd sue the shop if the insurance doesn't pay. They can also pay me $10/day storage fees for the last 2 months too. I've been plowing around that damn thing all winter.

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Well if on the RO it was stated the car came in with a skipped timing belt, then yes, that can lead to engine damage if it is run that way. Its like a bad thermostat. It sticks occasionally, but eventually if you keep using it like that, the car will overheat and cook the head gaskets.

 

Now I think where you have a case is, the vehicle was STOLEN. if it was stolen, the theft IMO supersedes whatever, pre-existing condition the vehicle has. Its like if I have a car with a weak transmission in my driveway. A thief steals it in the night, and blows up the transmission. One thing has nothing to do with the other. The vehicle was stolen, and damaged further/destroyed during the theft. So yeah sounds like you have a nasty case of litigation ahead of you.

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Just got off the phone with my attorney, he's going to start with a letter to the ins co. I forgot to mention that the adjuster was at my shop, checked out the car and approved the claim. He had sent me over the paperwork, had found an engine with 140k miles, basically they were going to put a used engine in it for $3k rather than total the car. It was 2 days later some lady from the ins called to interview me, this was after the original shop told her the car was junk when it came in. We'll see where it goes from here.

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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