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Why You Need to Balance Life and Work

The summer is in full swing, which means your shop is probably at its busiest. Summer also means it’s vacation season. You’ve probably done a great job scheduling your employee’s vacations, but what about yourself? Are you planning time off too? Shop owners are among the hardest-working people on the planet. This is a quality to be admired.  However, everyone needs time away from their businesses to spend with friends and family. Balancing work with life is your responsibility to yours
Joe Marconi

Joe Marconi in Management

4
Employee Retention

Are Your Employee Pay Plans Legal?

As an auto shop owner and a business development coach, I know from experience that there are countless ways to create employee pay plans. From hourly, flat-rate, salary, incentive-based, performance-based, team bonuses, profit sharing, on and on and on. However, the question is: are your pay plans legal?  To complicate matters, overtime and minimum wage laws differ from state to state and may vary from county to county within a state.  Wage and hour laws are ever-changing too.   Here’
Customers

How to Keep Your Bays Full, All Year Long!

We all know there are times of the year that are better than others and times when business is slower than what you would like it to be. While every company goes through highs and lows, there are things you can do to help keep your bays full all year long. One of the best ways to achieve a more consistent car count is to make sure that every customer that leaves your shop today has their next future oil change or factory maintenance appointment booked. Please don’t tell me you have tried th
Joe Marconi

Joe Marconi in Customers

2
Customers

Who’s More Important, Your Customers or Employees?

Herb Kelleher, the co-founder of Southwest Airlines, was once asked, “Who’s more important, your customers or your employees? Thinking back on what his mother had taught him, Kelleher responded, “My mother taught me that your employees come first. If you treat them well, then they treat the customers well, and that means your customers come back and your shareholders are happy." Shop owners have been taught that the customer is always right and that their needs supersede all other needs. An
Joe Marconi

Joe Marconi in Customers

2
Customers

Never Apologize for Your Prices

Shop owners today understand the challenges of rising costs and inflation.  Without addressing this issue and making the needed adjustment to your margins, the increase in your expenses will end up hurting your bottom line. Adjusting prices, up or down, is a function of being in business and, at times, unavoidable. Shop owners often fear that their customers may push back with any price increase. They ask themselves,  “Will my customers understand? Will they shop other auto repair shops to
Joe Marconi

Joe Marconi in Customers

17
Employee Retention

Are Your Employees Looking to Leave You?

There’s a lot of talk these days about finding quality employees. Creating a continuous recruiting process to find and hire quality people is essential for your overall success. However, shop owners also need to consider their existing employees and create a work environment where people feel wanted. The truth is you cannot afford to lose the people you have now, especially if those employees are superstars.  Another reality is that with so many shops looking to hire, they may be trying to recru

Episode 2: Training Johnny New Guy—Becoming a Mechanic

This content is syndicated from https://www.interstatebatteries.com/blog/episode-2-training-new-mechanics When it comes to new techs, shop owners need to rethink the process of becoming a mechanic, every step of the way.   It hurts your heart. Literally. You see new mechanics coming in, and they’re so charged up to finally get a chance to do what they love: work on cars. But slowly, over time, that enthusiasm fades. In this episode, our new and old-school mechanics ta
Alex

Alex

0

Episode 1: Newbies in the Bay—Mechanic Apprenticeship

This content is syndicated from Interstate's Blog at https://www.interstatebatteries.com/shop-goals/main Remember your first day in the garage? Right. Nobody takes the new kid seriously. Not the guys in the garage, and definitely not customers. Time and experience builds trust. But you’re running a shop, juggling the daily routine, and managing a mechanic apprenticeship is challenging—especially when so few applicants are coming in.  How does a newbie get old school cred in you
Alex

Alex

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Account Notifications Management

As a member of AutoShopOwner, you can manage the types of notifications that we provide you for when things happen here, either via email or when you login and view your notifications list (the bell icon). For instance, when you start a new topic in a forum or reply to an existing topic, you are automatically subscribed to receive a notification when new content is posted. That can happen by email or not, depends on how you want to receive it.  To get to your notifications management sectio
Alex

Alex

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Unread Content, Activity Tab, Content Streams & Fluid Forum View

It's been a while since I made a blog entry so I've decided that I am going to start to add entries around using AutoShopOwner and things that may be of interest. For this entry, I'd like to showcase our Activity tab in the main menu and try to describe how you can use it and some of our other views to bring up the content that you want to see vs viewing everything. Today we have a few ways of seeings what's new from your last visit and content in general.   UNREAD CONTENT You can
Alex

Alex

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