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Patrickrocks

Free Member
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Patrickrocks last won the day on June 25

Patrickrocks had the most liked content!

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About Patrickrocks

  • Rank
    Forum Beginner

Business Information

  • Business Name
    grove st auto repair
  • Business Address
    79 Grove Street, Franklin, Massachusetts, 02038
  • Type of Business
    Auto Repair
  • Your Current Position
    Shop Owner
  • Automotive Franchise
    None
  • Website
  • Logo
  • Banner Program
    Tech-Net
  • Participate in Training
    Yes
  • Certifications
    many
  • Your Mission Statement
    treat our customers as if they were our own family

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  1. We bought a dual machine a few months back. We have been seeing older cars (2013 Dodge Dart!) with the 1234. Because fo the cost of the refrigerant, we began using co2 to check for leaks. It has worked well. My advice? If you can get a deal on one, buy it. You will need it very soon if not already
  2. Sounds a lot like our shop. We have weekly management meetings and that item seems to jump on the agenda when it gets crazy busy like it is now. What eased the pain a bit for us is building a fleet of loaner cars so that if you have to keep a car overnight, the client isn't without a vehicle. We have 4 techs and try to limit car count to 16 per day. While that helps, we always have "sleepovers" (cars that don't get finished and sleepover until the next day). Yesterday we had 8 sleepovers to add to our 16 that were coming in today. I feel your pain. Very often that 45 minute oil service turns into a 6 hour $1,500 repair order and we didn't have the 45 minutes to do the oil service!! I like Newport5's suggestion of looking at deferred work when someone makes an appointment. I am going to have our front counter staff start to try to presell that def work so we have a better handle on the hours sold. I hate to push people out a week.
  3. Patrickrocks

    Patrickrocks



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