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Posts posted by benzfxr
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we tried for a while but found it lacked the ability to truly decipher the mortoris question when very specific - you could set up you price matrix and then a price can be given without ever discussing value - we had many price inquiries and had a hard time converting them
if you searched for a specific service, OTIS could not answer correctly (walnut blast for example) - Open bay business model is still price driven, OTIS can give the customer a price on a job and just keep on hopping from site to site until they find the bottom.
I found it difficult to manage customer communication, as well
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From the state website: :
Are there any exemptions to who should wear a face covering? Yes, Exemptions include persons:
o Who are 2 years of age and under, to avoid potential risk of suffocation.
o Who have a medical condition, whether it be mental health, disability, or other health reason that prevents them from wearing a face covering. This includes people with any medical condition for whom wearing a face covering can obstruct their breathing or who are unconscious, incapacitated, or otherwise unable to remove a face covering without assistance.
o Who are experiencing homelessness. These individuals are strongly encouraged to continue to practice social distancing, to wear face coverings if possible, and to seek out community services where available.
o Who are hearing impaired, or when in communication with an individual who is hearing impaired where the ability to see the mouth is essential for communication.
o For whom wearing a face covering would create a risk to the person as related to their work, as determined by local, state, or federal regulators or workplace safety guidelines.
o Who are obtaining services involving the nose or face for which temporary removal of the face covering is necessary to perform the service.
o Who are seated at a restaurant or other establishment that offers food or beverage services, while they are eating or drinking, provided that they are able to maintain a distance of at least six feet away from persons who are not members of the same household or residence.
o Who are engaged in outdoor work or recreation such as swimming, walking, hiking, bicycling, or running, when alone or with household members, and when they are able to maintain a distance of at least six feet from others.
o Who are incarcerated. Prisons and jails are working diligently to mitigate the spread and have developed their own specific guidance for face coverings that applies to both inmates and staff.
o Who have a medical condition or disability, or who are otherwise unable to remove a mask without assistance. Individuals exempted under this provision should wear a nonrestrictive alternative, such as a face shield, if possible.
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Nevada has a list of exemptions - we posted those on the front door - so we ask you to wear it unless you fall under one of the exemptions- them its end of discussion
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that's why I love the digital inspections we use with pictures emailed to the customer (even if they are waiting!)
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the burden of proof should fall on the customer - call your insurance company they may (my does) call an outside company to inspect. Hopefully you have pictures of the oil pan before you did a teardown.
I'm surprised you are not concerned about the spun bearing.
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Don't feel bad if a lower quality customer leaves! Lower car count with higher ARO will reduce the stress of the staff, increase profits and continue to bring in better new customers. We look at our bottom 20% from time to time and decide if they need to be fired. By paying more attention to the top 20% (the quiet ones) you'll have a better run and more profitable shop.
- 80% of a company's profits come from 20% of its customers (Top 20)
- 80% of a company's complaints come from 20% of its customers (bottom20)
- 80% of a company's profits come from 20% of the time its staff spend
- 80% of a company's sales come from 20% of its products
- 80% of a company's sales are made by 20% of its sales staff[7]
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One thing about partnerships. It's a ship that's hard to sail. (Or may not sail at all) Read the E-Myth and how to win friends and influence people right away. Have very clear written job descriptions for both of you. if you haven't done so, get buy/sell agreements in order as well
Good luck!
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NEVER mix your personal assets and liabilities with business - you're wide open for being personally responsible. Here is a list of companies that offer Insurance, consulting, legal and other services related to renting cars (same as a loaner for liability) I got the list from : SHARON FAULKNER <[email protected]>
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I'm an independent business development coach for Elite Worldwide. What you need is training to understand how to measure what you're doing. Few accountants know how to help!
Do you know your gross profit on parts and labor?
How do you measure other aspects of your shop?
Do you need help on how to effectively run your shop?
Elite Worldwide wants to give back to the automotive community and for a limited time we will be providing all shop owners the opportunity of downloading up to $50.00 worth of our products, at absolutely no charge. We would like to give you this opportunity to become more familiar with our content, our culture and our professionalism via our downloads.
First of all, please feel free to use the code to download whatever products you would like to have. Secondly, please feel free to forward the coupon code on to all of your industry associates to take advantage of the $50.00 gift.
Below you will find the $50.00 gift code that can be used to access up to $50.00 worth of our downloadable products. We know that our downloads will help you as shop owners build more profitable and successful businesses. We'd like to help as many people as we can, so please forward this gift on to all of your industry contacts.
If you have any questions, please let me know.
$50.00 Gift Code: Elite50
Redeem at: www.EliteWorldwideStore.com
Frank Scandura
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great tip, thanks
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Read this article I wrote about this topic for Shop Owner Magazine. You can't save enough money on cheap equipment to justify down time for repairs, or worse injury of staff.
Does anybody (or has anybody) own a off brand 2 post or 4 post lift? I am moving into a shop (finally) and am looking into getting a 9,000lbs 2 post and 9000lbs 4 post. This garage is a 3 bay, and generally most the cars I work on are under these weight limits.
With that being said, I am on a budget.
The two lifts I am considering are here:
From what I was told these are the same lifts that the smaller named companies slap their stickers on and sell. I will be ordering them with upgraded power units.
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We should look at our customers from time to time and decide who should be released from our service so we can concentrate on the top 80%, they will become better customers.
Frank
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I had a long time good customer ask for time to pay. I said yes and haven't seen him in 4 years.
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We have one, it's great for a small footprint drive on rack. A four post is better IF you have the floor space ( we have one of those as well) .
Here is an article I wrote that may be helpful when you're looking for a lift.
Frank
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We allow our techs time to work on their car at the shop. It boosts morale, and prevents them from setting up shop at home and avoid the temptation to do side work.
We also wash all customer cars and each employee can have his car washed one time per week.
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Is his attitude spilling over into the quality of work? Is yes, start to look for his replacement - we have had very good applicants lately thanks to shop and dealer closings.
You are the company owner, it should be a pleasant place for every one to work at.
Anyone use Otis from Openbay?
in Management Software, Web Sites & Internet
Posted
we are all very well, thanks