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Posts
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Joined
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Last visited
Business Information
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Business Name
Roth's Auto Repair, Inc.
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Business Address
5749 Apple Creek Rd, Smithville, Ohio, 44677-9715
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Type of Business
Auto Repair
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Your Current Position
Shop Owner
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Automotive Franchise
None
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Banner Program
None
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Participate in Training
Yes
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Your Mission Statement
Roth's Auto Repair, Inc. is in business to Glorify God as we strive to provide quality automotive repair to our community at a fair price.
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lvroth's Achievements
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lvroth changed their profile photo
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Am I just crotchety and old fashioned?
lvroth replied to xrac's topic in Customer Experience & Reviews
Absolutely not...unless being thankful and appreciative is also old fashioned!! You just witnessed, what a society filled with individuals, who have grown up with an entitlement mentality will look like...not pretty! -
Am I just crotchety and old fashioned?
lvroth replied to xrac's topic in Customer Experience & Reviews
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lvroth started following Car Repair Ripoffs on the Early Show , Am I just crotchety and old fashioned? and A Day to Reflect
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Would you recommend putting a copy in our customer waiting area Gonzo?? lol
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Car Repair Ripoffs on the Early Show
lvroth replied to xrac's topic in Customer Experience & Reviews
Who are these people from AutoMD and what are their qualifications? Negotiate a price? Every shop has different operating expenses which in turn will affect how a job is priced out. What would a customer think if we lowered our price because they said they could get it done cheaper at another facility. I think THAT would make us look like we were trying to take advantage of them. I'm with Joe, this burns me up! Vickie Roth Roth's Auto Repair, Inc. -
Car Repair Ripoffs on the Early Show
lvroth replied to xrac's topic in Customer Experience & Reviews
I just watched this video. Every day we work on overcoming an image given to us by unethical repair facilities and/or bad reporting by the media. Yes, there are repair shops that will and do take advantage of their customers, however I have to ask myself, was this reporting being done in a consequential manner? In others words, the end justifies the means. Did the reporter have a particular outcome in mind for his reporting? We make sure that our recommendations meet 3 criteria; good for the customer, good for the car, and good for the company. Run your business with integrity and don't get caught up with the naysayers! -
How to pay your Service Advisor
lvroth replied to Vegas14's topic in Accounting, Profitability, & Payroll
We like our Service Advisor to be right around 7% of total sales. We then pay them a bonus based on weekly gross profit margin. We are associated with ATI and they help us set up our comp plan.