lvroth

Absolutely not...unless being thankful and appreciative is also old fashioned!! You just witnessed, what a society filled with individuals, who have grown up with an entitlement mentality will look like...not pretty!

Would you recommend putting a copy in our customer waiting area Gonzo?? lol

Who are these people from AutoMD and what are their qualifications? Negotiate a price? Every shop has different operating expenses which in turn will affect how a job is priced out. What would a customer think if we lowered our price because they said they could get it done cheaper at another facility. I think THAT would make us look like we were trying to take advantage of them. I'm with Joe, this burns me up! Vickie Roth Roth's Auto Repair, Inc.

I just watched this video. Every day we work on overcoming an image given to us by unethical repair facilities and/or bad reporting by the media. Yes, there are repair shops that will and do take advantage of their customers, however I have to ask myself, was this reporting being done in a consequential manner? In others words, the end justifies the means. Did the reporter have a particular outcome in mind for his reporting? We make sure that our recommendations meet 3 criteria; good for the customer, good for the car, and good for the company. Run your business with integrity and don't get caught up with the naysayers!

We like our Service Advisor to be right around 7% of total sales. We then pay them a bonus based on weekly gross profit margin. We are associated with ATI and they help us set up our comp plan.