Quantcast
Jump to content

Grammarly Writing Support


The #1 Writing Tool


Grammarly Writing Support

Who sees your profit numbers?


Recommended Posts

Curious as to how others handle who in their business sees what. For instance, if you are using Mitchell1 to write up tickets, simply pushing F12 will show you the breakdown of profit margin and dollars on each ticket (parts and labor separated). I don't think there is a way to disable this feature, so I have definitely removed access from this in the shop. However, my service writer uses the software all the time.

 

How do you handle who sees what and who doesn't? Do you perhaps explain to someone who does see the profit numbers that there is also rent, insurance, utilities, etc?

 

**Referring to employees

Edited by mmotley
Link to comment
Share on other sites


Grammarly Writing Support


The #1 Writing Tool


Grammarly Writing Support

Interesting topic. Are you referring to your employees, or your customers who see something on a screen?

 

No customer should ever see any of your profit numbers, period. This goes for any business.

If they do by accident, and make a fuss, explain to them some of your expenses and compare to some other industries (clothing or electronics for example) which have much higher profit margins.

 

If an employee purposefully shows a customer your profit numbers, this is a major breach of confidentiality so have a stern conversation with them that profit numbers are strictly confidential.

If it continues, you might have to discipline or terminate that employee as it can undermine your customer relations.

 

As for your employees, I believe that you SHOULD show them your profitability, so they understand what they need to do on a daily basis to meet your profitability goals.

This goes hand in hand with setting goals for your workers, and giving them bonuses (not necessarily money, either) for meeting or exceeding those goals.

Just make sure that they know that your numbers are strictly confidential.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

    • By Joe Marconi in Joe's Blog
         7
      There are many things to consider when creating a marketing plan. Among them are establishing a budget, what forms of media should be used, and whether traditional advertising, such as TV, radio, and print, is still relevant.  And of course, how much should be allocated to social media and digital advertising?
      All the above are essentials to any marketing plan. However, the first step is ensuring that you have a healthy workplace and that your employees understand your company’s culture and the overall mission and vision. 
      We all know that happy employees create happy customers. No form of advertising can overcome a toxic workplace with unhappy employees. If your employees are not creating an amazing customer experience, your marketing plan will not work.
      Advertising and marketing may bring in customers, but the people in your company creating an amazing customer experience will be the most important component of your marketing plan.  It’s the customer experience that sells work and gives the customer a reason to return. 
      Creating an amazing employee experience, which creates an amazing customer experience, is also the most cost-effective part of your marketing plan. In fact, it cost next to nothing.
  • Upcoming Events

    No upcoming events found
  • Similar Topics

    • By Joe Marconi
      As we head toward the end of the year and look to 2023, I thought it would be beneficial for all if we share the biggest challenges that are facing auto repair shops. 
      Is it hiring new employees? Employee retention? The economy?  Technology? Or perhaps, finding the right training for your employees? 
      Let's start the conversation and post your biggest challenge! 
    • By ASOG Podcast
      Dealing with BAD Customer Service: How to Handle It When You Expand Your Business
    • By Joe Marconi
      Perhaps this is a trick question, but it's worth a discussion.  Many auto repair shops spend a lot of money to get new customers. But what about the ones we have already?  
      What marketing strategies do you have to attract new customers and retain the ones you have now? 
    • By Joe Marconi
      Back in the 1990s, some shop owner's feared that fuel injection, 100 mile spark plugs, the elimination of the Distributor cap, rotor and extended fluid services would be our demise. But, that didn't happen. 
      Now I hear many in our industry state that "There is no needed work on an electric vehicle, they are problem free." 
      My opinion, let's not fall into thinking that the EV car will run forever of even for years without needed service.  The EV still has tires, suspension, brakes, and a whole new area of opportunities. It will be different, but there will be a need for the Automotive Technicians and for repair shops.
      Your thoughts? 
       
       
    • Advertise your services or products to passers-by attracting them towards your business
    • By Alex
      We now have a nice tool available to all premium and platinum members under the tools menu, where you can view labor rates entered by our members on an easy to use map, similar to our member map. This is designed to give you an idea of where you are vs the market in your area. As you zoom in, the circle averages open up to more specific areas.

       
      If you aren't currently a subscribed premium or platinum member, you can upgrade here.


  • Our Sponsors


Flash Sale + Social Proof


Flash Sale + Social Proof


Flash Sale + Social Proof

×
×
  • Create New...