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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By carmcapriotto
      Psychologist Dr. David Weiman discusses the psychology of change, why change is challenging for some, the various reactions people have, and strategies for leaders to manage and encourage change. Dr. Weiman advises over-communicating to reduce confusion, engaging with resistant team members, and implementing incremental changes using the Kaizen method. By understanding the psychology behind change, involving our teams in the process, and holding onto our core values, we can navigate the waters of innovation with confidence and purpose. Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE Show Notes
      Different reactions to change (00:01:42) Exploration of people's different reactions to change, including enjoyment, resistance, and resignation. The psychology of change (00:03:22) Insight into the psychological aspects of change and the role of personality in embracing or resisting change. Common reactions to change (00:04:47) Explanation of common reactions to change, such as confusion, resistance, resignation, and optimism. Implementing change in organizations (00:07:22) Discussion on strategies for implementing change in organizations, including involving critics and establishing a sense of urgency. Overcoming fears of change (00:09:48) Exploration of how individuals tend to project their worst fears onto change and the impact of mindset on embracing change. Embracing innovation and change (00:15:40) Discussion on the importance of embracing innovation and change in service organizations and the role of leadership in promoting creativity and innovation. Understanding Change (00:17:53) Dr. Weiman discusses how to help those uncomfortable with change and focuses on what stays the same. Common Reactions to Change (00:19:20) Carm and Dr. Weiman delve into common reactions like confusion, resistance, and resignation, and discuss ways to address them. Overcoming Resignation (00:20:52) Dr. Weiman explains how to engage with resigned individuals and overcome their lack of enthusiasm for change. Kaizen and Incremental Change (00:23:49) The importance of implementing change in small incremental steps using the kaizen method is discussed. The Just Noticeable Difference (00:25:52) Dr. Weiman explains the psychological concept of the just noticeable difference and its application in implementing small changes. Embracing Change (00:27:43) Carm emphasizes the importance of embracing change for the growth and survival of a company, and Dr. Weiman discusses the impact of change on customers.
      Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections    
      Click to go to the Podcast on Remarkable Results Radio
    • By Joe Marconi

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    • By carmcapriotto
      Nichole Bennecoff and Tenise Chapman are steering the automotive conversation toward new horizons. We're shifting gears to talk about the power of female presence in the industry, from technicians to service advisors, and the impact it has on businesses and customers alike. Nichole shares her success in creating a team dynamic that's as inclusive as it is efficient. She's proving that leadership knows no gender, and her approach is magnetizing more women to the field. Tenise drives home the importance of visibility. She's out there in a rural setting, changing the landscape and inspiring the youth to dream of a career in automotive with Camp Drive, a two-day camp for kids ages 12-15. We also touch on the art of customer service, crafting spaces that make everyone feel welcome, and the quest to bring more female technicians into the fold. Nichole Bennecoff, Subie Guys, Traverse City, MI. Nichole’s previous episodes HERE Tenise Chapman, Black Hills Tire, Rapid City, SD
      Show Notes: Recruiting Women Employees (00:01:04) Discussion on the importance of recruiting women employees, including female technicians and service advisors, and the need to promote careers in the automotive industry. Building a Female Team (00:02:18) Nichole shares her experience in building a female team at her shop and the reasons why women were attracted to her business. Women in the Automotive Industry (00:03:46) Tenise reflects on her experience as a woman owner in a male-dominated industry and the lack of female representation in her local area. Creating a Welcoming Environment (00:06:25) The importance of creating a welcoming and professional environment for customers, including the design and atmosphere of the waiting room. Customer Experience and Image (00:08:28) Discussion on the customer experience, including the quality of coffee, and the impact of small details on the overall image of the shop. Maintaining High Standards (00:11:53) The importance of maintaining high standards and the pride that staff takes in upholding the cleanliness and professionalism of the shop. Recruiting Female Technicians (00:12:55) Efforts to promote the recruitment of female technicians, including outreach to younger girls and the challenges faced in a traditional rural area. Work-Life Balance (00:14:19) Considerations for implementing a four-day work week to accommodate employees, especially women with families, and attract more people to the industry. Promoting Careers in the Automotive Industry (00:17:40) Efforts to promote careers in the automotive industry, including speaking engagements at career fairs and middle schools to change perceptions about the industry. Educational outreach (00:18:14) Discussion about the need for more technicians and efforts to promote automotive education in high schools. Maternity leave policy (00:20:59) Challenges and insights into creating a maternity leave policy for female employees in the automotive industry. Uniform policy (00:22:42) Discussion on the uniform policy for female employees and the need for a more inclusive approach. Workplace culture and retention (00:25:26) The importance of creating an inclusive and supportive workplace culture, especially for female employees, to promote retention. Family-friendly workplace (00:27:01) Emphasizing the importance of supporting employees' personal and family needs in the workplace. Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. https://www.delphiautoparts.com/ Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections      
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Episode 141 - Embracing Change in the Automotive Repair Industry With Matt Ruffman
    • By carmcapriotto
      "Give Me 10 Mission: To provide a work-based learning model that any industry can utilize to bridge the skills gap. Combining classroom instruction with on the job work based learning opportunities. This program integrates the classroom with employers to create an introduction to a career path of the student's choice.
      The program simplifies the relationship between an industry lead business and vocational education that can lead into a career path. We ask for no money. Our “ask” is for your time. Time to integrate a student into your business to create a career fit. It starts with 10 hours and can grow into a new employee. Can you “Give Me Ten?”
      Sue Dixon, the creator of the "Give Me Ten" program, discusses the importance of collaboration between the automotive industry and education. The "Give Me Ten" program, which exposes students to the automotive industry and helps them explore potential career paths, is highlighted. The discussion also covers the need for updated curriculums, industry involvement, and the success of the "Give Me Ten" program in providing work-based learning experiences. Sue Dickson, Closs Tire & Auto Repair Inc, Waukegan, IL Sue's previous episodes HERE Show Notes:
      The importance of collaboration with education (00:00:40) Discussion about the need for collaboration between the automotive industry and education to promote career pathways and work-based learning opportunities for students. Career pathways endorsement in education (00:03:30) Explanation of the career pathways endorsement in education, which requires students to complete 60 hours of career work-based learning in the transportation cluster. The "Give Me Ten" program (00:04:50) Introduction of the Give Me Ten program, which aims to simplify engagement between businesses and education by providing 10 hours of work-based learning opportunities for students to explore potential career paths in the automotive industry. The importance of collaboration between industry and education (00:09:15) Discussion about the need for collaboration between the automotive industry and education to update curriculums and provide work-based learning opportunities. Simplifying work-based learning and engaging businesses (00:13:02) Explanation of the importance of simplifying work-based learning and engaging businesses to create career pathways for students, with a focus on liability and industry standards. Starting the collaboration (00:19:47) Sue Dixon explains how to start building the Give Me Ten program in your own community and the support they provide, including a free consultation. Thanks to our Partner, Dorman Products.
      Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
      Connect with the Podcast:
      -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz
      -Join our Insider List: https://remarkableresults.biz/insider
      -All books mentioned on our podcasts: https://remarkableresults.biz/books
      -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
      -Buy Me a Coffee: https://www.buymeacoffee.com/carm
      -The Aftermarket Radio Network: https://aftermarketradionetwork.com
      -Special episode collections: https://remarkableresults.biz/collections
       


      Click to go to the Podcast on Remarkable Results Radio


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