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Does anyone have any experience with SMOTGO - Shop Management on the Go?

It's 100% free web- and cloud-based shop management software that seems to have a lot of features included.

There is a robust series of videos on their website demonstrating everything it does.

 

As far as I can tell, the biggest thing it doesn't do is integrate with parts suppliers or labor guides.

However, if you're willing to do the legwork, the price is right on this software.

It might be a better alternative to using Quickbooks premium as a low-cost solution for a struggling or new shop?

 

As a future shop owner (hopefully), I've toyed around with it a bit, not enough to make any decisions, I've just played on the demo account a bit to see what it looks and feels like.

It might be a good way to get things off the ground and making money, then being able to afford one of the more expensive shop management software suites within the first year or two, instead of a huge investment before making any profits?

I was hoping that someone actually uses it in their current business and has an opinion to voice.

 

www.smotgo.com

www.smotgoinfo.com

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Copied from their FAQ:

 

How can you offer SMOTGO for free? What is the catch? Do you plan to commercialize in the future and charge monthly?
SMOTGO is a free service and we intend for it to always be that way. Currently it is privately funded by a shop that uses it 5 days a week. Eventually we hope to find sponsors, advertisers, and possibly some joint ventures. It is our goal to find companies that can bring value to our users and to not have any of this interfere with the use of the site.
How secure is the server/site, and who will have access to my client's private information, should I choose to use SMOTGO?
Let's start with securtiy. The reality is that once information is on a computer, it is never 100% secure. If you pay attention to the news, companies are getting hacked everyday. Big companies, security companies, banks, etc. Just saw in the news today that a credit card processer lost 45 million when someone gained access to their data. I'm guessing that these company spend hundreds of millions of dollars to secure their information. So there is always a risk and we can make no guarantees about the security of your information. Even information on your personal computer is at risk. Having said that, we do take measures to keep the information secure. The server is currently located in a Godaddy data center. We use an encrypted SSL conection, firewall, security updates, ect. If you are not comfortable with the risks, you should not use SMOTGO. As far as privacy goes, we will not knowingly allow personal information to be used for anything unless authorized by you. That includes your personal/shop info and your customers. We may use your email address to contact you as needed. As far as access to the information, anyone working on the SMOTGO program may be able to view the data. We use this program to run our shop. We designed it and we trust it with our customer's info and your info will be treated no differently. We will use some of the repair information to evaluate things. We may look for pattern failures, trending repairs or labor charges by things like year make and model to improve the program and offer more information to you the user. We may use it to make suggestion if we notice certain parts are being sold together. These are features that are just ideas at this point. You also have the option of not entering the customer's info. All that is required is a last name and a tag to create an invoice.
So it seems that their backing company has elected to remain anonymous.
As for customer data, it appears the same as any other cloud-based software, and does not seem to be used for any malicious purposes such as bulk spam to your customers or anything like that.
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bstewart,

 

I am the creator of SMOTGO and the videos. We use it everyday to run our shop. We have a 5 bay shop. I would be happy to answer any questions you may have. The shop I own is in Rockville, MD so we are not too far from you. I'm not necessarily trying to remain anonymous. I run a shop full time and this is my hobby/pet project. While I answer any and all questions via email, I am not in a position to offer any type of phone support at this time. So I don't broadcast the connection between my shop and the program to try to mitigate the phone calls.

 

I think you have already picked up on the weakest points of the program, the lack of integration. One of the biggest reasons for this currently is the lack of integration/support from parts and labor vendors. SMOTGO is a web app. Like you said cloud based. There are only 2 other apps. like this that I am aware of. Most of the integration out there is for desktop programs. I've been in touch with RealTime and they are supposed to notify me once they can support a web app. I have tried to contact WorldPac, but have not gotten very far. On there site they say they are working on integration with Omnique which is web app, so I have to believe they are still building the systems. I've had some discussions with Ramac and they are also working on something. So for now, if you go with a web app. you may find integration lacking. It is certainly my desire to have integration, but for now I have to wait for it to become more mainstream.

 

As you read on the site, we do as much as we can to protect your personal information. We have no interest in this info, in fact, you don't need to enter anything more than a last name and a tag number to create an invoice. I'm building a tool for shops like mine. I do hope to find some sponsors in time.

 

This app. is great for a shops that are just starting out as you said, but I think it is a bit more powerful than that. I think this app. can serve small and mid sized shops pretty well. It has a lot of features that some of the more established programs do not. No installation, no backups to worry about, no limit to the number of computers it is used on, runs on anything with a browser, can be used anywhere you have an internet connection. I love being able to check our schedule from home before I head into work. the employees love that also. The can check the schedule any time they want so they know what is going on. I can hang out with the kids at home with my laptop and work on invoices or inventory. While the integration is lacking at this time, there is a copy and paste feature which allows you to copy info from a catalog you already have and then paste those into an invoice. They can also be added to inventory at the same time.

 

Let me know if you have any other questions.

 

Scott

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Well said, Scott.

As I was playing around with the demo, I was rather impressed with the appointment page, it seems to work well.

I like the idea of anyone in the company being able to check the schedule before coming to work.

 

Is there any data stored on the server unencrypted? For example, if a credit card was put in as a note on a customer's account.

If godaddy was ever hacked, would the credit card be visible in a text file, or is everything encrypted on the server side?

Do you do all the programming yourself? That's impressive if you do.

 

I'll probably be sending you an email with a bunch of questions and some suggestions, but I have to say, great job.

Many of the software packages I've seen truly do have less features, and a lot are WAY overpriced for what you get.

As a future shop owner hopeful, I could definitely see myself using this software to get things going, and maybe continuing to use it with a few extra features added in the future!

 

Ps. Not sure if you thought I'm in Edmonton Kentucky, I'm actually in Edmonton Alberta Canada. Not exactly close to Maryland haha.

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  • 2 weeks later...

Started using Smotgo about 6 months ago. Like any software of this kind there are pros and cons. Some of the features seem a little tedious to me (inventory/purchase orders) - but overall I really like it.

Scott is very responsive to questions and suggestions for improving or changing things. The appt page was a big plus for me - I used to keep an excel spreadsheet - but I had to key everything in - it's great to just pull the customer and vehicle from the database when scheduling.

i agree to ability to access the info from basically anywhere is great. I've used my iphone countless times on the way in to the shop in the morning to check the schedules and order parts I forgot about the day before or to call customers if we have an issue getting in by opening time (are we done with winter yet?)

My only real concern is that if Scott closes shop - what happens to the site and all my info? And obviously, if the integration with labor times could be accomplished I might just be in heaven.

I would definitely recommend it.

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Started using Smotgo about 6 months ago. Like any software of this kind there are pros and cons. Some of the features seem a little tedious to me (inventory/purchase orders) - but overall I really like it.

Scott is very responsive to questions and suggestions for improving or changing things. The appt page was a big plus for me - I used to keep an excel spreadsheet - but I had to key everything in - it's great to just pull the customer and vehicle from the database when scheduling.

i agree to ability to access the info from basically anywhere is great. I've used my iphone countless times on the way in to the shop in the morning to check the schedules and order parts I forgot about the day before or to call customers if we have an issue getting in by opening time (are we done with winter yet?)

My only real concern is that if Scott closes shop - what happens to the site and all my info? And obviously, if the integration with labor times could be accomplished I might just be in heaven.

I would definitely recommend it.

Right on! This is exactly the type of thing I was looking for!

I'm glad you like it, and I've already found out that Scott is quick to respond.

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I have also used this for awhile. It does lack integration with parts and labor guides, but it isn't a huge problem. It works fairly easy, and Scott has been constantly upgrading and has answered all my emails. A great feature is customers can sign up and look at their invoice history or stored notes and pictures that you have attached to the invoice. That is a nice feature. The ability to email out quickly from the app is great, Mitchell lacks that. The ability to mass email specials, discounts and such from the app is another great plus. This has worked out great for me as a small shop.

 

I can't thank you enough for this. :)

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  • 4 years later...
On 3/2/2014 at 11:48 PM, ScottSpec said:

bstewart,

 

I am the creator of SMOTGO and the videos. We use it everyday to run our shop. We have a 5 bay shop. I would be happy to answer any questions you may have. The shop I own is in Rockville, MD so we are not too far from you. I'm not necessarily trying to remain anonymous. I run a shop full time and this is my hobby/pet project. While I answer any and all questions via email, I am not in a position to offer any type of phone support at this time. So I don't broadcast the connection between my shop and the program to try to mitigate the phone calls.

 

I think you have already picked up on the weakest points of the program, the lack of integration. One of the biggest reasons for this currently is the lack of integration/support from parts and labor vendors. SMOTGO is a web app. Like you said cloud based. There are only 2 other apps. like this that I am aware of. Most of the integration out there is for desktop programs. I've been in touch with RealTime and they are supposed to notify me once they can support a web app. I have tried to contact WorldPac, but have not gotten very far. On there site they say they are working on integration with Omnique which is web app, so I have to believe they are still building the systems. I've had some discussions with Ramac and they are also working on something. So for now, if you go with a web app. you may find integration lacking. It is certainly my desire to have integration, but for now I have to wait for it to become more mainstream.

 

As you read on the site, we do as much as we can to protect your personal information. We have no interest in this info, in fact, you don't need to enter anything more than a last name and a tag number to create an invoice. I'm building a tool for shops like mine. I do hope to find some sponsors in time.

 

This app. is great for a shops that are just starting out as you said, but I think it is a bit more powerful than that. I think this app. can serve small and mid sized shops pretty well. It has a lot of features that some of the more established programs do not. No installation, no backups to worry about, no limit to the number of computers it is used on, runs on anything with a browser, can be used anywhere you have an internet connection. I love being able to check our schedule from home before I head into work. the employees love that also. The can check the schedule any time they want so they know what is going on. I can hang out with the kids at home with my laptop and work on invoices or inventory. While the integration is lacking at this time, there is a copy and paste feature which allows you to copy info from a catalog you already have and then paste those into an invoice. They can also be added to inventory at the same time.

 

Let me know if you have any other questions.

 

Scott

Are you still offering the setup?  I couldn't find anywhere to register or check it out.

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7 hours ago, CCS Auto Inc said:

Are you still offering the setup?  I couldn't find anywhere to register or check it out.

CCS,

I stopped creating new accounts a few years ago. The system is still up and running with about 75 users, but it never developed they way I hoped, and since my time to continue supporting it is limited, I had to stop adding new users.

Scott

 

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7 minutes ago, ScottSpec said:

CCS,

I stopped creating new accounts a few years ago. The system is still up and running with about 75 users, but it never developed they way I hoped, and since my time to continue supporting it is limited, I had to stop adding new users.

Scott

 

Thank you for replying and letting me know.  Guess I'll have to keep hunting for shop software.

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  • Have you checked out Joe's Latest Blog?

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      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
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So,, I give you a hug and a kiss. Take your glasses or put it in the bag and they wheel you out. So if you want to pick it back up from there, then then that would be great. Kimberly Cotton (00:11:49) - So,, right before she says, okay, we're good to go, the surgeon comes in, he's like, okay, there's you know, he marks the spot, literally marks the spot where, you know, things are going to happen. And so then the two little air ladies come in and they wheeled me down the hall. Kimberly Cotton (00:12:08) - We were supposed to have rooms right next to each other, but,, that didn't happen. So as they were wheeling me back to the E.R.,, or the E.R., the operating room,, I saw my. They'd paused at my brother's door, and that's when it got me. I had been fine. I hadn't cried or anything until that point, and I paused and I said, okay, I'll see you on the other side. And he said, thank you again, I love you. And I'm crying as she's willing me back. I'm fine. Nobody else is with me. It's just the poor ladies listening to me cry with me. Back to the operating room. But once I'm through the doors, it was. It happened so fast.. They killed me in. They got the table ready that I was going to be on. They scooted me over. They laid me on my side. They put the oxygen mask on me, and I didn't even count to ten. And I was out. Kimberly Cotton (00:13:14) - I don't remember anything after that. The only the next time I woke up was in the recovery, and I had lots of blankets on me because I think I was shivering because it was cold., and I just remember I had two nurses continuously checking on me. How are you doing? Do you need this? Do you need that? And the only thing I said was, is where's my husband? Can I see my husband? And so I think that's at the point. They went and got you and brought you back. The problem was, is I had to stay in recovery for quite some time. Our surgery was early and so it lasted, what, four hours, I think something like that. Chris Cotton (00:13:56) - Yeah. They, they told they pretty much told us this is a four hour surgery and, and we're going to have you because of the staging and everything. I guess they give you kind of like they give you like an hour headstart and then and then then they start start on, started on your brother and and then they've got your kidney, which they, the doctor said, hey, it looks pink. Chris Cotton (00:14:20) - It's great. We cleaned it up. And so basically they will you out to recovery and then and then clean up the kidney, get it put into your brother and and then he's off and going. But, yeah we had a trouble. We had trouble getting into the actual,, the room that we that not not not I guess ICU or recovery, but your actual room that we stayed in for two nights. Yeah., so you were done by 11, and I think we had you in your room by five. So we kind of sat around for spent more time sitting around trying to get you into another room than than the operation took. Kimberly Cotton (00:14:59) - Yeah., luckily I slept a lot during that time., so it wasn't too bad for me., it was just. I was just down there for a long time, so. Not a big deal. They got me up into a room., and actually, I, I was hungry,, when we finally did make it up to the room,, so I, I think we had tried to order something through the hospital, but they, the time had passed when they were delivering meals and stuff. Kimberly Cotton (00:15:31) - , I did you bring me something or did I? I don't even remember what I had that I. Chris Cotton (00:15:36) - Think I think we, I think I got you, I was able to get you something that you could eat. Kimberly Cotton (00:15:41) - I don't think I was very hungry, but I wanted something small, so. Chris Cotton (00:15:45) - Well. And and to give everybody like the idea of the recovery room you're in, basically, it's just like a long row of beds with like 10 to 15 slots on either side. And when I first went down there, you didn't have anybody next to you. So then we got you some ice water. I think we got you some pudding then or something. Yeah., but because the HIPAA regulations, they were bringing other people down on either side of you, and they had me leave. Yeah., but so we. So we got you to the room and kind of settled in a little bit., and we were trying to manage your pain, and I think, I think one of the important things, if you're listening and you're going to go through this out there, they talk about this. Chris Cotton (00:16:32) - It's not a phantom pain. But what happens is, is where the kidney was. And they insert these robot fingers inside your body and they blow up your abdomen with nitrogen. And and they do this with a robot. And they try to get all the air out, but they can't. And what happens is, is the air or the nitrogen that's left pushes on your diaphragm. And when that happens, your body thinks your shoulder hurts. So it has this like tremendous pain in your shoulder. And I've seen Kimberly,, give birth. I've seen her do all kinds of stuff in 25 plus years that we've been together. And I've never heard her. Yell in pain or anything like that. And oh, maybe that's what had happened. I'd gone and got you something to eat. And then I went and got me something to eat. And when I was coming back, I heard you hollering down the hallway I had. Kimberly Cotton (00:17:30) - Yeah, you hadn't probably been gone 20, 30 minutes maybe. And the pain all of a sudden hit me so hard. Kimberly Cotton (00:17:38) - So I pushed the nurses button and took them, you know, longer than I wanted to them for them to respond. But they finally responded and they said, can we help you? And I said, I need something for the pain. My I'm absolutely excruciating right now. And they said, what on the scale of what to what I'm like, I am above a ten. I mean, this is awful., and so it took them a little bit and then he could hear me moaning and groaning down the hallway, and I think he sprinted to the room after he could hear me., but it just hurts so bad., and it's the strangest thing I don't get it., but it wasn't just one shoulder. It was across my back, right at my clavicle. And it just so hurt, so bad until the pain medication finally kicked in., initially, I had only wanted to stay one night in the hospital, but everybody was like, just see how you feel. See how you're doing. Kimberly Cotton (00:18:41) - Well, the next day, the doctor,, comes. Another one comes in and takes me over, and he looks at me and he's like, yeah, you're spending another night. He could tell the pain on my face. And it wasn't constant, but it was just enough for him to say, yeah, we're going to up the dosage of your pain medication. And you're saying I'm like, okay, so but after they up the dosage, it was much better and much more manageable. Chris Cotton (00:19:07) - So, so out of all the things that they didn't tell us, this was kind of like the big moment or less and not right then. But,, so they wanted me to get her up and have her walking like at 8 p.m. that night. And so that happened. I think we took you for a walk before this happened. Yeah, but but what nobody told us was, was about 30 minutes before you get up to walk, call a nurse, have them give you the pain medication. That way, when you're sore and hurting after the walk, you've already been medicated and you're good to go. Chris Cotton (00:19:44) - So I think I think we walked you that night. I think we walked you a couple times that next day. And then I think the nurse that came in the following night was the one that was like, hey, you guys should be taking pain medication before you walk. And nobody, nobody told us that up until then. And that's,, that's like some Ron White. That's good information to know, right? Like. Yeah. Like,, that would have been handy. That would have been a little handy tidbit for people to tell us., so I, I think... Click to go to the Podcast on Remarkable Results Radio
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