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Windshield Chip Repair


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Hello all,

 

I would just like some feedback from current shop/lube owners who offer windshield chip repair services. We are thinking of introducing this service at our auto repair facility this coming year. Do you have any particular brands to recommend or any kits to be used?? How do you go about determing charges? Do you offer any sort of warranty?

 

 

Thanks in advance for your thoughts and opinions.

 

 

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Incfile.com


Incfile.com


Incfile.com

I don't have a particular brand in mind, but there are different style kits out there. Some have just a simple plunger to inject the resin, others have a pump with a gauge. Personally, I liked the style with the pump and gauge for 2 reasons.

 

1. It made it easier to apply pressure or vacuum to the resin. The style with a plunger is a little more cumbersome, and can be bumped or moved with applying pressure or vacuum.

 

2. The style with a pump and gauge makes it easier for someone new to use. You can tell them to never go past X psi, and never go past X mmHg. Also, less likely for the unit to move around while applying pressure or vacuum in my experience.

 

I would call around and see what others around you charge, then decide your prices (prices here might not be the same as in New York or California). However, ALWAYS sell the rock chip repair as a preventative measure against further cracking. DO NOT sell it as a way to make the crack disappear. Some cracks will almost be invisible when done, others will still be easily visible, but the point of the procedure is to prevent further cracking/damage to windshield.

 

As for warranty, I would offer to credit the charge towards the purchase of a new windshield if the crack comes back, or is made worse during the repair (it can happen... I know).

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      Auto shop owners are always looking for ways to improve production levels. They focus their attention on their technicians and require certain expectations of performance in billable labor hours. While technicians must know what is expected of them, they have a limited amount of control over production levels. When all factors are considered, the only thing a well-trained technician has control over is his or her actual efficiency.
      As a review, technician efficiency is the amount of labor time it takes a technician to complete a job compared to the labor time being billed to the customer. Productivity is the time the technician is billing labor hours compared to the time the technician is physically at the shop. The reality is that a technician can be very efficient, but not productive if the technician has a lot of downtime waiting for parts, waiting too long between jobs, or poor workflow systems.
      But let’s go deeper into what affects production in the typical auto repair shop. As a business coach, one of the biggest reasons for low shop production is not charging the correct labor time. Labor for extensive jobs is often not being billed accurately. Rust, seized bolts, and wrong published labor times are just a few reasons for lost labor dollars.
      Another common problem is not understanding how to bill for jobs that require extensive diagnostic testing, and complicated procedures to arrive at the root cause for an onboard computer problem, electrical issue, or drivability issue. These jobs usually take time to analyze, using sophisticated tools, and by the shop’s top technician. Typically, these jobs are billed at a standard menu labor charge, instead of at a higher labor rate. This results in less billed labor hours than the actual labor time spent. The amount of lost labor hours here can cripple a shop’s overall profit.
      Many shop owners do a great job at calculating their labor rate but may not understand what their true effective labor is, which is their labor sales divided by the total labor hours sold. In many cases, I have seen a shop that has a shop labor rate of over $150.00 per hour, but the actual effective labor rate is around $100. Not good.
      Lastly, technician production can suffer when the service advisors are too busy or not motivated to build relationships with customers, which results in a low sales closing ratio. And let’s not forget that to be productive, a shop needs to have the right systems, the right tools and equipment, an extensive information system, and of course, great leadership.
      The bottom line is this; many factors need to be considered when looking to increase production levels. While it does start with the technician, it doesn’t end there. Consider all the factors above when looking for ways to improve your shop’s labor production.
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