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Mechanic’s Eye

When your livelihood is primarily working with your hands, they become an extension of your eyes. Feeling around corners, finding odd placed bolts, and examining the area where your eyes can’t reach are all part of the job requirement in the automotive field. Learning to “see” with the tips of your fingers is a trait every seasoned mechanic is familiar with. Being able to place an open end wrench into a cavity, and only use the tip of one finger to locate the nut or bolt are just some of the ways mechanics for generations have solved, or perhaps cut the hours on a job.

The mechanic’s eye isn’t just at the tip of his fingers; it’s the ability to reason through a problem, and come up with a solution that will get the job done faster and more efficiently than what is described in the service manuals. If mechanics always followed the engineering instructions on how things needed to be removed or replaced, there’s a good chance a lot of repairs would have been slowed to a crawl. As a mechanic, I appreciate the efforts of all those dedicated engineers, but in the field some things work better when we, (mechanics)… well… let’s say… cut a few corners.

I don’t like to call them “short-cuts”, they do save time in most cases, but it’s more of a way of examining a problem and figuring out the easiest solution. There are several reasons for all of this fuss. In some instances it’s to avoid marring the paint or finish to the car, or causing more problems with the number of other unrelated components that need to be removed. I, for one never like those jobs that require the mechanic to disassemble an entire section of the car just to change one component. Finding ways of combating these before they become issues is part of having that “mechanic’s eye”.

Here’s a simple test of your “mechanic’s eye”. Stand at a doorway where you can reach around to the opposite side of the wall. Stand close enough to the edge of the doorway trim where you can still reach both hands around the corner. Now take a bolt and nut, place the head of the bolt flat against the other side of the wall from where you are standing, and with the other hand screw on the nut. Don’t look around the corner, don’t lean around the wall… you stay on one side, the bolt and nut on the other. Can you do it? I know you’ll try it. If you have to fumble around a bit… you need some practice. If you can do it on the first try… you’ve got that mechanic’s eye for sure.

Some time ago, well… many years ago, the old Camaros had an issue with the blower motor when it came time to replace it. The blower motor was actually tucked in the far corner behind the inner fender. (Several other GM products were like this, too.) You could possibly get all the bolts and screws out of it, but it wasn’t going to come out of the hole. By proper procedure guidelines you were either to remove the fender, or the inner fender to gain access. In those days the inner fender wasn’t plastic like they are today, and it took a lot of effort to wriggle that hunk of metal out of there. So, what did the mechanic come up with? Cut an access hole into the inner fender and remove the blower that way, then make a patch for the inner fender. Soon after this became the standard practice, a patch piece was developed (I suppose by the engineering department) with detailed instruction on how to cut out the inner fender.

Nowadays, it’s plastic, plastic… and more plastic, and even more hidden components than ever before. That “mechanic’s eye” is just as important today (if not more) as it was back then. Plastic has a tendency to snap, not bend out of the way like the metal body parts of the older vehicles, which makes the job even tougher when it comes to moving things around. Just the other day I had a 2001 Cadillac in that wouldn’t change from the floor vents to the defroster. It was the mode actuator acting up. From under the driver’s side of the dash I could just make out the mode actuator, but only a glimpse of it. If you look up the labor time on this job you’ll find it requires removing the entire dash out of the way. (Practically an all day job.) However, if a mechanic has some dexterity and willing to reach you can do the job in no time. You just have to have that “mechanic’s eye” to get it done. Like many of these situations, you have a pretty good idea of the location of the screws, the shape of the part, and how it comes off, but ya just can’t see the screws or the part. You’ve got to trust the end of your fingers, as your mind’s eye puts the puzzle together.

After taking the three screws out that secure the actuator to the housing, the only thing left to do is remove the radio and use that opening as a way to pry the old actuator off of the housing using a large, flat screw driver. Mind you, the tension on which part of the plastic parts, and where you are placing the tip of the screw driver is all done by feel. Is this technique by the book? Nope. Can it be done? Yep. Just takes that mechanic’s eye on the tip of your finger to do it.

There are so many examples of reaching into an engine cavity or behind a dash that it’s impossible to list them all. Any seasoned tech can probably tell you a thousand ways they have worked on a project, and then suddenly have a “Eureka” moment of a way to simplify the repair, even though it isn’t mentioned in the step by step procedures. It could make the entire job easier, and all it took was some good old fashion ingenuity.

I’m constantly listening up for any new techniques that other mechanics have come up with to solve some sort of problem in the field. Whether it’s from an internet forum, convention, trade magazine, or emails … anything to make my job easier. The more you know, the better prepared you’ll be to tackle some of these odd problems. As a mechanic we all have the same goal in mind, “Finish a job as efficiently and as quickly as possible with the least amount of disturbance to the rest of the vehicle.” And that takes a little more than just a quick glance at a problem… that takes a mechanic’s eye.

 

 


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To me this is an important part of being a mechanic you may have all the schooling in the world but unless you have that mechanics eye you may not ever be as good as you really could be.

Posted

Take a cheap #2 phillips head screwdriver. Cut the end off and weld it back to the screwdriver at a 90 degree angle so that you have about a 1/4 inch offset. You've just made the tool to take out a Lexus RX300 blend door actuator without removing the dash.

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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