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By Joe Marconi
If you are going to the Ratchet and Wrench Conference next week, I will be there to kick things off as the Key Note Speaker on the first day. I will also be making a presentation; Charging for Diagnostics on Friday, Sept 21.
If any member is attending the conference, please let me know and hopefully we can meet.
Here is the link to the conference: https://www.ratchetandwrench.com/articles/5651-ratchetwrench-announces-details-of-2018-management-conference
My name is Kiley and I write for "The Return" in Ratchet+Wrench magazine. (For those unfamiliar, 'The Return' is more of a personalized review that gives readers the chance to learn about how a product works inside a shop that uses it as well as the shop's review of the product.)
My question to you all today is this: what tool has made an impact in your shop? If someone was looking for a product to add to their shop, what would you recommend? (This can range from shop floor tools, security systems, management systems, payroll, etc.)
Thank you so much and have a great day!
On going battle between my Manager and Tech staff. They like to look up about everything online before doing the work. When a RO says 'Specialty Tool' they think they need the tool to complete the work. For example, a recent 2009 Lincoln MKX had a RF axle seal leak. Pretty common problem. Tech doesn't want to do it without the tool kit. Took kit would cost more than the job.
We all have seen mechanics who can fix and think their way around an obstacle. I've got a shop full of parts hangers. Perhaps the Lincoln is better suited for a drive line shop or dealer but I figure we can figure it out and get it done like we've usually done. I've had Techs make their own tools and solutions and lately the younger guys just give up if they don't have YouTube instructions and specialty tools.
By Joe Marconi
This is a reminder that I will be at the Ratchet and Wrench Conference. This Monday, I will be making two presentations; "Beating Shop Owner Burnout" and "The True Cost of Comeback"
If anyone is going, please stop by and say hello....and of course, please attend my presentations!
By Jay Huh
"The Net Result" "You have to check your numbers everyday. If you're not... you cannot be profitable." Nice to see a familiar name and shop in this months issue!!
Awesome average RO stat btw. Someone contacted me today actually from R&W for one of the "solutions" articles.