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Detective On Duty

 

 

It's pouring down, the tow driver is dropping off a car alongside the shop. Carrying the keys into the office, he's drenched from head to toe.

 

"Here ya go, have fun with this one."

 

I knew nothing about the car, and the tow driver only had a last name and nothing more. What to do now? I guess the only thing to do is to see if the tow company had a phone number to go along with the name. I tried the phone number several times, but never got an answer. Since I didn't have anything else to go on, and I had plenty of other work to do in the shop, I decided to let it sit outside in the rain until I heard from the owner.

 

Several days went by, the rain had stopped and still no phone call. I tried the number again but this time the number was no longer in service. It was an 89 Ford Ranger, looked pretty nice, clean… good tires, no broken glass. Seemed like a nice little truck not to have someone concerned about it.

 

The shop was pretty much caught up that afternoon, so I thought I'd take the keys out to the little truck and see what was going on. Since I hadn't even bothered to check the truck out beforehand, I figured it can't hurt to see if there was anything in the glove box, maybe an insurance card or something that might have a name on it.

 

The truck was spotless, there wasn't anything in the glovebox except for the owner's manual. No name, no insurance card, not even a scrap of paper anywhere in it. While I'm here I might as well open the hood and check things out.

 

Was I in for a surprise, no wonder the tow driver told me "Have fun with this one." Under the hood was not a 1989 2.3 liter… more like about a 95 2.3 liter engine. (Pretty much the same engine but entirely different electrical systems.) All the electrical harnesses didn't match. Now, I need to make another phone call.

 

I called the tow company that dropped it off to ask them where they picked it up from and see if I could track the owner down that way. They knew exactly where it came from. It was from a salvage yard. Ok, time for another phone call.

 

"Oh that truck, yeah I remember that one," the guy front the salvage yard told me, "The fella who owns it dropped it off for us to put an engine in that he bought from us. We told him we didn't think it was going to work, even though the original engine was the same size." However, they didn't have much more information on the owner than what I already had. But, they said they would keep an eye out for the guy if he showed up again.

 

So here's this little truck sitting out in my parking lot, with the wrong year motor in it and no owner. Now I need to do some more phone work. This time I decided to use the VIN and the license plate number to find something out.

 

A few more phone calls thru the DMV and I had a name of a guy at an insurance agency. Seems the car was a theft recovery that was picked up by the insurance company. The original motor was blown after a long high speed chase by the police. The owner was arrested on drug charges and the car was confiscated (as is their usual policy). The car then was sold at an insurance auction, after the insurance company obtained it back from the police department.

 

Another phone call led me to the auction house where (after a lot of searching) they came up with the used car lot that purchased the truck. Now I've got to call these guys… geez… this is getting to be a long affair. After talking to them and more research they finally had a first name to go with the last name that I already had and a different phone number.

 

I gave the number a try. It rang and rang I was getting worried that all this phone work was going to end up as another dead end.

 

Then a voice came on the phone.

 

"Hey, a, yea … Hello?"

 

"Hi ya doin' is your name Jake? Do you own a Ford Ranger that had a motor put into it over at a salvage yard?"

 

"Ah… yeah, Ah, wow, like dude… that's my truck, who's this?"

 

I gave him all my information and explained to him how I tracked him down. He didn't seem too impressed, (I thought I did an OUTSTANDING job of tracking this guy down!), but said he was on his way down to see what I've done to his truck.

 

The sad part about it… I haven't done a thing other than poking my head under the hood.

 

When "Jake" finally showed up at the shop, I told him what would have to be done to get the truck running. He was under the impression that you just hook up a couple of wires and it would take off and run like new. Not quite the case there Jake, my friend. It's going to take a little more than a few wires; more like quite a few wires as a matter of fact.

 

I gave him the options on what could be done with what he had to work with. The big issue was now the cost… (Of course $$) and young Jake didn't have a dime to spend on it. He was out of a job, and didn't have any way of paying for repairs. Luckily, the tow bill was paid by the salvage yard (I think they just wanted it out of there)

 

Jake had to go home and think about it. Well, I know what "think about it" really means… it means "I can't afford it, so I'll have to think of some other way of taking care of it."

 

A weekend went by and Monday morning the car was still sitting in the lot. By that afternoon a guy came by snooping around the little Ranger. I went out to greet the guy. He said he was going to buy the truck, and asked me what was wrong with it. I wasn't surprised when he also didn't understand what it was going to take to get it going.

 

Later that day Jake called and told me he was selling the truck. What could I say, "OK?" or "Hey dude… I just played "Private Eye" to track you down. At least have the courtesy to ask the age old question, "Do I owe you anything?" So I can at least say; "Nay, no problem, that's OK thanks for asking… hope you get on your feet soon." But no, all he said was; "I think he'll pick it up sometime this week." Click…

 

Another week went by and no one has come by to look at the truck. I've done all that I can… I've pretty much given up on the truck and the owner.

 

The next Monday morning when I came into the shop the truck was gone. Not that I was surprised, but I did call Jake and this time I got his answering machine.

 

"Ah, like, ah… I ain't here… leave a message." BEEP

 

"Hey, Jake, your truck is gone. I guess your buddy came by and picked it up, come down sometime, and I'll give you the keys."

 

All the effort I put into finding this guy, all the time I spent writing down phone numbers, contacting people, gathering information and compiling the history on this truck, and all I have to show for it is a set of keys. I guess I'm not the mechanic on duty … I'm the detective on duty.

 

That was nearly a year ago and I still have the keys. I guess Jake's buddy doesn't need the keys either. Maybe someday I'll put an ad in the paper in the lost and found section:

 

"Lost Ford Ranger… used to belong to Jake… If you found it… I've got the keys."

 

 

 

Working with people can be a joy, or can be a nightmare. I write about all of them because I found out a long time ago I'm not the only one out there that experiences these wild and wacky people. I appreciate your comments and thoughts. Leave a note and let me know what you think of the story or tell me about your similar story. Always love to here from ya.

 


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Posted

Good one Joe... it's the same everywhere... people are crazy

 

You jogged my memory banks again! I think you'll like this story. About 12 years ago a car appeared in my parking lot on a Monday morning and had no idea why the car was there or who owned the car. I waited the entire day but no one called or stopped by to claim the car. A week goes by and now I am getting a little concerned. I called the local police. They came down, walked around the car, wrote the license plate number down and told me they would check into it. From the plate we realized that this car was from another state, Maryland. A few days go by and nothing from the police either.

 

Another few days go by. One morning I needed to get to the shop real early to meet a contractor about work on one of his trucks. I got to shop around 5:30am and what do I see? Someone getting out of the car that I thought was abandoned for two weeks. I ran over to the guy and said, "Hey buddy, who are you and what are you doing here?" He told me that he just got a job in the area but had no place to live so he decided her would park somewhere for the day, come back at night to sleep in his car and go back to work each morning. When I asked him how in the world he thought this would be ok, he just replied, "Well, I didn't think I was hurting anyone". He turned around, got into his car a drove away.

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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