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For me this is an on-going saga: how to hold accountable a tech that clearly makes a mistake and who pays for the mistake without creating animosity in the shop? We have enough issues with part failures, but we need to control the things we can control; and those are the mental errors we make.


Time today is precious, and every hour lost due to a comeback kills our bottom line.


I would like to hear from other shop owners, how they handle tech errors and what their policy is.

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