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Hello folks.

 

I run a 9-bay facility in Baltimore, MD, and I am wondering how the rest of you handle the UPs system in your shops (i.e. which tech gets which jobs and when.)

 

I seem to be running into a "child care" issue with my two lead techs, and before re-vamping our system, I'd like a bit of input from some other shops.

 

Thanks in advance for your help in this maddening matter.

 

M.P.Hoffmaster

Manager

Towson, MD Midas

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I know exactly what you are talking about and it frustrates me too! I too often think I'm running a kindergarten, instead of a business. Lead techs can butt heads and make waves. They are good and they know it.

 

We work hard at balancing the jobs among the techs. It's not easy, but I will not tolerate “attitudes” anymore. The most qualified techs will get jobs that we know they can handle and the younger techs will more of the grunt work. But, even the C techs need to move up the ladder and must be challenged.

 

Have meetings with your people and explain your action plan. You are the leader, be fair and balanced and they will follow. Maintain morale also. You want all your people feeling like they are all being given the same respect.

 

Hope I helped...Joe

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