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Welcome Walk-Ins


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With car counts down we need to take a look at new ways to stimulate work. Now is the time to welcome walk-ins. Bring the customer in. Try to accomdate the customer on their terms. I know it will be tough, but these are tough times.

 

Agree? Disagree?

 

Here in Michigan we started this quite some time ago. Free quick check of issues on the spot is one method. We are attempting to be the most accomodating shop they visit (while maintaining a decent GP). It works. This, however, is only one step. Required adjustments for survival are likely to become far more drastic. Open mindedness will go a long way in surviving what is coming to this industry.

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I think you are going to see other big changes in our industry that are contrary to rules that we once held sacred. 10 years ago I would never suggest "while-you-wait, no appointment needed" as a stradegy, but times have changed. Those who embrace change will make it, those who resist will not.

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  • 2 months later...

Just wanted to bring up this subject again:

 

Welcome Walk-ins and don't be too tied down to a rigid schedule. I understand you need structure and have to organize your work, but people today are frustrated and fed up with poor customer service. Try to accommodate people on their time. We have and it’s has paid off, especially in this climate.

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