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Family Business: The Dads [THA 349]


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Shop owners and fathers Charlie Marcotte and Paul Campanella discuss the topic of passing down a family business to the next generation. They emphasize the importance of aligning roles and skill sets, providing training and guidance, and setting realistic expectations for children joining the family business. They also explore the value of mentorship, learning from outside sources, and the challenges and rewards of running a family business. Whether you're considering integrating your family into your business or looking for ways to make adjustments, this episode is a must-listen! Charlie Marcotte, American Pride Automotive, 5 locations, Virginia. Charlie’s other episodes HERE Paul Campanella, Paul Campanella's Auto and Tire Center, 5 locations, Delaware and Pennsylvania. Show Notes:

 

  • S.O.B: Son of Boss Episode: https://remarkableresults.biz/remarkable-results-radio-podcast/a344/
  • The importance of bringing children into the family business (00:00:01) Discussion on the process of bringing children into the family business and the importance of earning their position.
  • Setting children up for success in the family business (00:01:00) Exploration of how to mold a child's career path, provide appropriate training, and avoid nepotism in the family business.
  • The role of passion and high expectations in the transition process (00:06:29) Insights on allowing children to follow their passions, setting high expectations, and the impact of high standards on their passion and performance.
  • Earning trust and positions in the organization (00:09:04) Paul talks about how his son earned trust throughout the organization and how he wasn't just a "silver spoon boy" but earned every position he got.
  • Short term and long term goals for the next generation (00:18:33) Discussion on the short term goal of working together to understand the importance of relationships and the long term goal of applying learned tools to take the business to the next level.
  • The importance of protecting the family in the long term (00:21:38) Advice on the need to protect the family in the long term and the potential challenges and risks involved in bringing a child into the business.
  • Balancing family time and work time (00:23:29) Advice on setting boundaries and not bringing work stresses home, as well as the importance of enjoying family time and not letting work monopolize it.
  • The importance of outside mentorship (00:25:18) Discussion on how mentoring children in the family business can make the owner a better leader.
  • The value of recognition and praise (00:26:11) The need to recognize and praise children in the family business for their hard work.
  • The power of learning from others (00:27:50) The benefits of letting children learn from mentors and peers outside of the family business.
  • Building personal connections with employees (00:34:33) Importance of getting to know employees on a personal level, asking about their weekends, families, and showing genuine care and concern.
  • The importance of integrating family into business (00:35:55) Discussion on the value of family integration in business, learning from past experiences, and how it can shape the future success of the business.

Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Delphi-Call-to-action.png       ARN-Website-Banner-July-2022-1200x400-1. Screenshot_340-1.png

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  • Have you checked out Joe's Latest Blog?

         0 comments
      Auto shop owners are always looking for ways to improve production levels. They focus their attention on their technicians and require certain expectations of performance in billable labor hours. While technicians must know what is expected of them, they have a limited amount of control over production levels. When all factors are considered, the only thing a well-trained technician has control over is his or her actual efficiency.
      As a review, technician efficiency is the amount of labor time it takes a technician to complete a job compared to the labor time being billed to the customer. Productivity is the time the technician is billing labor hours compared to the time the technician is physically at the shop. The reality is that a technician can be very efficient, but not productive if the technician has a lot of downtime waiting for parts, waiting too long between jobs, or poor workflow systems.
      But let’s go deeper into what affects production in the typical auto repair shop. As a business coach, one of the biggest reasons for low shop production is not charging the correct labor time. Labor for extensive jobs is often not being billed accurately. Rust, seized bolts, and wrong published labor times are just a few reasons for lost labor dollars.
      Another common problem is not understanding how to bill for jobs that require extensive diagnostic testing, and complicated procedures to arrive at the root cause for an onboard computer problem, electrical issue, or drivability issue. These jobs usually take time to analyze, using sophisticated tools, and by the shop’s top technician. Typically, these jobs are billed at a standard menu labor charge, instead of at a higher labor rate. This results in less billed labor hours than the actual labor time spent. The amount of lost labor hours here can cripple a shop’s overall profit.
      Many shop owners do a great job at calculating their labor rate but may not understand what their true effective labor is, which is their labor sales divided by the total labor hours sold. In many cases, I have seen a shop that has a shop labor rate of over $150.00 per hour, but the actual effective labor rate is around $100. Not good.
      Lastly, technician production can suffer when the service advisors are too busy or not motivated to build relationships with customers, which results in a low sales closing ratio. And let’s not forget that to be productive, a shop needs to have the right systems, the right tools and equipment, an extensive information system, and of course, great leadership.
      The bottom line is this; many factors need to be considered when looking to increase production levels. While it does start with the technician, it doesn’t end there. Consider all the factors above when looking for ways to improve your shop’s labor production.
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