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How EOS (Entrepreneurial Operating System) Changed My Business [THA 325]


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AJ Nealey, Jennifer Hulbert, and Carl Hutchinson discuss their experiences with implementing EOS (Entrepreneurial Operating System) in their businesses. They highlight the benefits of EOS, such as increased accountability, better communication, and improved productivity.

AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE

Jennifer Hulbert, Service Plus Automotive, Calcium, NY. Facilitator for the Institute for Automotive Business Excellence. Carl Hutchinson, Complete Automotive, Springfield, MO. Listen to Carl’s previous episodes HERE

Show Notes:

  • Watch Video Episode HERE
  • (00:00:33 - 00:04:54) Experiences with implementing EOS in business and the benefits it has brought
  • (00:02:27 - 00:03:15) Creating a classroom page on the website with modules that can be used for team training in the EOS Classroom Modules
  • (00:04:55 - 00:05:16) The challenges of implementing EOS, including the need to change the whole mindset of how businesses are run
  • (00:05:48) The key components of EOS, including vision, people, data, issues, process, and traction in the key components of EOS
  • (00:07:18) The importance of the people component of EOS, including core values, expected behaviors, and the people analyzer tool
  • (00:10:02) The benefits of networking with other industries at the EOS conference and how it helps to sharpen their tools in the toolbox
  • (00:13:43) How EOS can be implemented on a smaller scale without the need for an implementer
  • (00:15:35) Experiences with implementing EOS in businesses and how it has led to significant growth
  • (00:18:09) The importance of identifying and addressing the five dysfunctions of a team, including trust, fear of conflict, commitment, and accountability
  • (00:24:10) The speakers discuss the relationship between the visionary and integrator roles in a business, as outlined in the book "Rocket Fuel"
  • (00:25:36) The importance of encouraging the free flow of information and ideas within a company, and how to address issues and frustrations
  • (00:27:20) The use of software, such as Traction Tools and EOS One
  • (00:28:51) The different types of meetings, including leadership and departmental meetings
  • (00:29:57) The L10 meetings
  • (00:32:10) The importance of transparency and avoiding silos in businesses
  • (00:33:43) The importance of empowering employees to make decisions and share knowledge within the organization
  • (00:34:32) The importance of creating a safe environment for employees to share their frustrations and ideas
  • (00:35:18) The concept of "rocks" or goals in EOS, and how they are used to set targets for the company and individual positions
  • (00:39:20) The importance of quarterly conversations with employees
  • All books mentioned on our podcasts: https://remarkableresults.biz/books
  • EOS Podcast Collection

Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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