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How EOS (Entrepreneurial Operating System) Changed My Business [THA 325]


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AJ Nealey, Jennifer Hulbert, and Carl Hutchinson discuss their experiences with implementing EOS (Entrepreneurial Operating System) in their businesses. They highlight the benefits of EOS, such as increased accountability, better communication, and improved productivity.

AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE

Jennifer Hulbert, Service Plus Automotive, Calcium, NY. Facilitator for the Institute for Automotive Business Excellence. Carl Hutchinson, Complete Automotive, Springfield, MO. Listen to Carl’s previous episodes HERE

Show Notes:

  • Watch Video Episode HERE
  • (00:00:33 - 00:04:54) Experiences with implementing EOS in business and the benefits it has brought
  • (00:02:27 - 00:03:15) Creating a classroom page on the website with modules that can be used for team training in the EOS Classroom Modules
  • (00:04:55 - 00:05:16) The challenges of implementing EOS, including the need to change the whole mindset of how businesses are run
  • (00:05:48) The key components of EOS, including vision, people, data, issues, process, and traction in the key components of EOS
  • (00:07:18) The importance of the people component of EOS, including core values, expected behaviors, and the people analyzer tool
  • (00:10:02) The benefits of networking with other industries at the EOS conference and how it helps to sharpen their tools in the toolbox
  • (00:13:43) How EOS can be implemented on a smaller scale without the need for an implementer
  • (00:15:35) Experiences with implementing EOS in businesses and how it has led to significant growth
  • (00:18:09) The importance of identifying and addressing the five dysfunctions of a team, including trust, fear of conflict, commitment, and accountability
  • (00:24:10) The speakers discuss the relationship between the visionary and integrator roles in a business, as outlined in the book "Rocket Fuel"
  • (00:25:36) The importance of encouraging the free flow of information and ideas within a company, and how to address issues and frustrations
  • (00:27:20) The use of software, such as Traction Tools and EOS One
  • (00:28:51) The different types of meetings, including leadership and departmental meetings
  • (00:29:57) The L10 meetings
  • (00:32:10) The importance of transparency and avoiding silos in businesses
  • (00:33:43) The importance of empowering employees to make decisions and share knowledge within the organization
  • (00:34:32) The importance of creating a safe environment for employees to share their frustrations and ideas
  • (00:35:18) The concept of "rocks" or goals in EOS, and how they are used to set targets for the company and individual positions
  • (00:39:20) The importance of quarterly conversations with employees
  • All books mentioned on our podcasts: https://remarkableresults.biz/books
  • EOS Podcast Collection

Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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