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Job of a Trainer Isn’t a Job, It’s a Lifestyle [RR 833]


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Recorded Live at Vision 2023, we are with 3 trainers that describe training as a lifestyle, not a job. Today's technicians must have an engineering mindset in order to repair vehicles and that requires a continuous commitment to learning, improving, and teaching for both the trainers and attendees.

Ryne Thomason, NAPA Trainer

Bill Weaver, NAPA Trainer. Listen to Bill's previous episodes HERE

Curt Eigenberger. NAPA Trainer

Show Notes

  • "Job of a trainer isn't a job, it's a lifestyle."
  • Knowledge is sort of a burden, once you've accumulated it, it's your burden to distribute that back out to the field.
  • Daytime training generally works better given the time in the environment as far as you can do things more hands-on than in the evenings 
  • Invest in training, keep a training resume.
  • Teaching or taking, it doesn't matter. You're always learning something new if you have an open mind.
  • If you come back after training and you show me you've improved your skills and your profitability, then everybody wins. If you can teach somebody else a skill that you have, you have mastered that skill 
  • Connect and interact when you're teaching in class
  • Make a commitment right now for the rest of this year, you're gonna put your guys out in training and give them opportunities. Measure it after an entire year
  • If you're spending time, money, and the investment to grow your technician, but then not allowing the technician to grow, that's a management problem.
  • Your technician has to be an expert in fluid dynamics, thermodynamics and an IT expert to diagnose and repair a modern vehicle.
  • To be an automotive technician now, you need an engineering mind. And you have to develop your own way of understanding critical thinking because you have to blend the real world of mechanical, with the engineering world of electronics that's in there. 


Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

 
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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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