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Technology, Network, Systems and Software: Understand the Why and How [RR 830]


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Servers, network, VOIP phones, and security, oh my! Recorded live at the 2023 Institute Summit, Jeff Matt and David Boyd discuss phone skills, IT support and identifying inefficiencies and technology risks with your business.

Jeff Matt, Victory Auto Service, 11 Locations, MN and FL.  Jeff’s previous episodes HERE

David Boyd, Inbound INC. 

Show Notes

  • VOIP (voice over IP)- recording phone conversations, ‘replay booth,’ specific workspace with a  particular service advisor for incoming and outgoing, and time of phone calls for training purposes.  
  • The entire conversation with a customer happens over multiple phone calls.  
  • Phone skills- undervalued when it comes to your business’ success.
  • Check with your State rules for recorded phone calls.
  • IT support- safety net, systems, network, firewalls, servers, cameras.
  • Identifying inefficiency and technology risks. 
  • Jeff Matt’s security camera caught the burglar at his shop.
  • Your local IT person might not have the capabilities to handle what your business needs- talk to fellow shop owners/business owners. Search business management consulting, six sigma, engineering. 
  • Disrupter- moving away from cable and DSL providers.  
  • Identifying server issues with cables, job satisfaction continues to grow. 
  • Video phones- visual face to face conversations. 
  • Customized recording and limited access for employees (permissions).
  • Technology, network, systems, and software- understand the how and why
  • Callinbound.com


Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections NAPA-TRACS-Call-To-Action-Graphic-1.png       ARN-Website-Banner-July-2022-1200x400-1.png Screenshot_340.png

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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