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You never know when something can and will happen to your health. Do you have a written contingency plan in place for your family and business? Are you maintaining your body like you teach your customers to maintain their vehicle? Join 3 shop owners as they discuss personal health scares, outcomes, preventions, and planning for if and when something happens.

Eric Henley, owner of H-Teck Auto Care in Gray, TN. Listen to Eric’s previous episodes HERE 

Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE, Matt’s previous episodes HERE

Al Wright, John’s Automotive, Cedar Rapids, IA. Al’s previous episodes HERE

Show Notes:

  • You must have the right people in the right places for your business at all times.
  • Let your people lead, trust them and empower them.
  • Stress- leave your work at work.
  • Have a contingency plan, who will do what if something happens and how will they do it. Empower your people to make calls and decisions in your absence. Train them on what and how to do things. Make sure they understand the mission and goals of the business and how it relates to each and every one of them. 
  • Listen to your body
  • A lot of people wait until they have health issues before going to the doctor. We should maintain our bodies like we teach our customers to maintain their vehicles. Regular annual checkups are a great way of catching things before it is too late. Take care of your health and deal with stress in a positive, helpful way.


Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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