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My Auto Repair Business is Losing Money

You bravely took the first step and started an auto repair business.  Entrepreneurship is rewarding but also scary.  Just as many things can go wrong as can go right.  The biggest “wrong” is losing money.

The first question anyone asks is, “How can my auto repair business be losing money?  It was doing so well.”  Losing money is not a matter of just one thing.  Usually it is a combination of things that somehow got overlooked.

Unfortunately for us, those things don’t show up at the beginning, or even in a form that is easily pinpointed.  It will take a directed effort to find out what is causing our business to operate in the red.  As soon as the money drain is noticed, finding it is a top priority.

Luck can play a part in our auto repair business.  Some think that this is a good thing, but luck will only get you so far.  When luck runs out, the business will suffer.

Insufficient marketing analysis will put the kibosh on your business profits.  Marketing research determines if you have a viable product or service that the consumer wants.  It is not easy to tap into a new market.  Even if you happen to luck up on something, analysis of the market will show if this will be a long or short ride.

Lack of a strong advertising campaign will eat into your profits.  With so many businesses out there, finding a new spin to sell a product is not easy.  Starting with one medium is okay, especially when money is tight.  But, as the business takes off, the only way it will survive is with a more diverse plan.  Limiting advertising is a bloodletting.  Slowly, your business is being drained of life.

Maybe you only have experience in one type of advertising.  Make it a point to learn others.  Connect with other business owners and learn their secrets to advertising success.  Customers are always looking for the latest thing to catch their eye.  If your business is not meeting that need, customers will flee for other venues.

What are your goals for your business?  When you hit a wall - and you might, new directions are in order.  Goals that are not clear result in a loss of business revenue.  Your money will disappear into that great abyss unless you branch out and use your current service as a stepping stone.

The business may start off as a service-based enterprise that meets the need for now, but where will the business go after that?  People always want more.  A business that can draw them in and keep giving them more options will stay afloat and become successful.

A business is more than one idea and one hook.  Filtering all your ideas and creativity into it over time equates to a business that makes money now and in the future.  If not, the business will lose money hand over fist.



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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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