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700th Episode Milestone- 7 Trends [RR 700]

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Key Talking Points

  • Donnie Hudson, 3 Location, Troy Auto Care, Troy, MI
    • Retaining great employees  
    • Listen to your employees and keep the morale up 
    • Flexible schedules 
    • Feedback- transparent communication 
    • Take care of your people and they will take care of you
  • AJ Nealey, Nealey Auto Service, Edgewater and Deale, MD
    • Talent mining (Finding superstars)
    • Hand in hand with retention
    • Your employees should be your biggest advocate and biggest fan
    • Do you have the right culture internally and align with your organization?
    • Can new hires be adaptable to a new culture they aren’t used to? 
    • Each role builds the company
  • Seth Thorson, Eurotech,  New Brighton, Woodbury, Medina, MN
    • Tesla Factor 
    • Electric cars break and need repair/maintenance- an opportunity
    • Tesla training starting to come to the market
    • “Service Mode” disables live view and summon capabilities
    • Don’t say no to EV’s
  • Dr. Laura Shwaluk, The Auto Shop, Plano, TX
    • Retaining great employees  
    • “Now Hiring” signs no longer work
    • 50-65% of workers that are currently working are either actively looking for a new job or open to a new job
    • How engaged are your employees with their work and the business?
    • When you lose an employee you lose productivity
    • Employees are looking for a “home”- core values, being appreciated, respect from owners and team members, integrity, achievement projects, sportsmanship
  • Emily Chung, AutoNiche, Markham, ON
    • Attracting the next generation 
    • By the time we talk to them about trades mid to late high school it's already too late. We need to get them interested at a younger age and get rid of the stigma with parents
    • Capturing the youth- by high school they have already formed their opinion of their career paths. 
    • How are you portraying your shop? What does it look like to the parents?
  • Keith Perkins, L1 Automotive Diagnostics, Tulsa, OK
    • Mobile Car Repair Trend (Vehicle Service)
    • Working on a car in someone’s driveway- unsafe
    • Over 60 google listings in the local area of Tulsa, OK, less than 10% are more than 4 years old of mobile auto repair business-wide acceptance 
    • Facebook Marketplace/Craigslist- individuals ready to perform repairs
    • What started this movement? Technicians that didn’t have a “home” 
    • Consider “concierge service” for picking up and driving back 
  • Colleen Yarger, Mark’s Independent Service, Chatsworth, CA
    • Aging fleet
    • Car shortage- people aren’t as willing to get new cars. 
    • 10-15 year old cars is the new niche- bigger tickets
    • Automobiles that are age 12 years or older are anticipated to increase by 15%
    • The number of vehicles 5 years old or less is predicted to increase by almost 25%.
    • Research shows in 2021, there will be an estimated 76 million vehicles aged 16 years or older in the United States.

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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.


This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carmARN-Logo-Wide-Blue-600px.png


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  • Have you checked out Joe's Latest Blog?

      A recent study, done by Harvard Business School, concluded that the real problem with attracting and retaining employees has more to do with the workplace environment, not pay or benefits. While the study did find that an adequate pay plan and offering an attractive benefits package did help with recruiting and retention, it’s not enough to satisfy the needs of employees, especially those of front-line workers.
      The study also stated that in 2021, many companies were convinced that giving raises, sign-on bonuses, and other perks would solve the worker shortage problem and prevent people from quitting. However, this strategy did not work. So, what does work regarding attracting quality people and keeping them employed?
      Essentially, it all comes down to the culture of your company.  Management: do all it can to consider the individual needs of your employees. Your employees want to feel that they have a voice, that their opinion counts, and that their role in your company is both respected and recognized. Yes, pay and a great benefits package will go a long way toward making your employees feel secure, but that’s only financial security. People want more than money.
      To attract and keep top talent requires creating a company that people feel proud to work for. You need to reach the hearts and minds of your employees. Become a leader that people are enthusiastic about working for. You want your employees bragging to their friends and family that your shop is a great place to work!
      Step one to attracting and retaining quality employees: Create an amazing workplace environment for your employees!  Trust me, happy employees make happy shop owners too!
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