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A pleasant surprise from Kim & Brian Walker of Shop Marketing Pros.


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    • By carmcapriotto
      Key Talking Points
      Growth Option: Satellite Location Wanted to grow, needed more production space, couldn’t expand. Options was buying second location or a satellite location Found office space with industrial area ½ mile away- former call center but had 20 ft ceiling and old garage doors Put his best technician to the satellite location All customers go to the original location Opportunity for more heavy line work, and alignment/tires and hiring Culture of teamwork to shuttle back and forth  Has office space now and leases other spaces- offsets mortgage  Creative thinking as a solution  Up 63% last year Connect with the show:
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      Check out today's partner:

      Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
      Tom Grady founded Redhawk Auto Service in 2005 with the goal of providing the Temecula Valley with high-quality automotive service that emphasizes excellence, value, and convenience. Tom Grady has over 35 years of automotive industry experience as a former executive with Ford Motor Company and Nissan. He was also an automotive dealer in Orange County and New York. Mr. Grady has an M.B.A. degree and a B.A. in Economics. The Grady’s also own full-service hand car washes and founded Redhawk Hand Car Wash in 2003. Mr. Grady has been actively involved in the community through the Rotary Club and as the past Chairman of the Lake Elsinore Chamber of Commerce. Listen to Tom's previous episode HERE  

      Click to go to the Podcast on Remarkable Results Radio
    • By Obsidian Motors
      Has being approved by an insurance company made a difference to your bottom line? I had a vehicle towed in recently and the customer's insurance company was to pay for the work done. About a day or two later an insurance adjuster showed up to the shop, gave an inspection and approved our location. The caveat was that the invoice he eventually submitted was a complete lowball. I'm wondering if it was that particular company (small and regional) or would a major insurance company provide a more realistic approved quote?
      Also, do you guys think it's worth it to request to be on all area insurance companies list of approved shops in the long run?
    • By spencersauto
      What's your houlr labor rate and where are you located? We're currently at $95 in Texas
    • By bantar
      @JerryK  Hi Jerry, in the Shop Labor Rate thread, you posted 3 labor rates, regular, euro and Pre-1975 cars.    I find it interesting that you've set your labor rate very high for these cars.   It either means that you don't want those, or it's more expensive to work on them, so you charge more, or it is a specialty skill set that you possess and thus it's a more valuable service, or you are building in an inherent storage fee due to the extended time it takes to get parts, etc or ?   I'm interested to understand your thinking regarding this particular rate.   Also, why is 1975 the cutoff date?
      We've been working on a number of older cars, and I've taken the approach that it's a time and materials job.   If it takes me 3 hours to remove the stuck drums off of your old car, then your brake job will cost more.  If I above-normal spend time looking for parts, then this is billable time too.    We shouldn't absorb the added difficulty of rust, age, etc.   Maybe I'm approaching this incorrectly.   I took in a 1984 project car on Friday... non-standard engine, but newer, bubba's electrical wiring mess, etc, but overall in good shape.    We started with 5 hours of labor to assess and possibly fix.   It's partly a test to see if he's serious on fixing the car.  
       
      P.S.  I live in Plano, but my shop is in McKinney.    In my previous life, I worked not far from your shop. 
    • By Marksas
      We have been a long time user of RO Writer (10+ years) but feel it is somewhat behind the times when it come to features. We are also using AutoVitals on top of it which we absolutely love. We have been using it for a little over 2 years. Along with that we are using The Back Office for our Quickbooks interrogation. We also use an outside payroll processor to handle all benefits, payroll and retirement. I used to handle all this through Quickbooks and chose to outsource a couple of years ago to reduce some of the administrative burdens of dealing with healthcare, 401K etc..
       
      Based upon my managers and AutoVitals conversations, ROWriter is becoming difficult to work with regarding the latest updates.
      I am really looking for a fully integrated product, preferably web-based solution. We are currently evaluating a demo version of MaxxTraxx. I really want something I can look at remotely without having to dial into the onsite server. I am a hands off owner and don't get involved in day to day operations but I look at numbers and stats daily. It also needs to support multiple locations.
       
      Any input or recommendations would be appreciated. We are not taking this lightly as we know its a lot of work to convert as we just went through this last year in our bodyshop.
       
       


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