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Are You Grateful 365 Days a Year? – If Not, Why? [RR 696]


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Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.

Key Talking Points

  • What are you grateful for? The world isn’t ending. Stop comparing yourself to the content coming at you. 
  • When you make a decision to move forward, don’t turn around and second guess yourself
  • Leadership comes through gratitude
  • Hire compliments to yourself
  • Suffering comes from judgment 
  • “Air smells the best and freshest after a hard rain”
  • Awareness- isn’t that you’re having a thought, but that you are aware you are having a thought. That is your consciousness. 
  • Learn from other people’s second chances before you have to be the one to learn from your second chance. You must have balance. 
  • Compassion- there’s more going on in people’s lives than you know about
  • If you want respect, respect someone into respecting themselves
  • Consumerism- willing to pay extra 
  • Do you hire for work ethic attitude? Do you love what you do for a living
  • Suffering comes from judgment- wean yourself off of the judgment that you have centered around you, judgment that comes toward you, and judgment that you place on yourself  
  • The grass isn't always greener 
  • Book “Who not How” LINK
  • "Every Life Has a Story" Chick Fil A LINK 

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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

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This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

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