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  • Have you checked out Joe's Latest Blog?

      A recent study, done by Harvard Business School, concluded that the real problem with attracting and retaining employees has more to do with the workplace environment, not pay or benefits. While the study did find that an adequate pay plan and offering an attractive benefits package did help with recruiting and retention, it’s not enough to satisfy the needs of employees, especially those of front-line workers.
      The study also stated that in 2021, many companies were convinced that giving raises, sign-on bonuses, and other perks would solve the worker shortage problem and prevent people from quitting. However, this strategy did not work. So, what does work regarding attracting quality people and keeping them employed?
      Essentially, it all comes down to the culture of your company.  Management: do all it can to consider the individual needs of your employees. Your employees want to feel that they have a voice, that their opinion counts, and that their role in your company is both respected and recognized. Yes, pay and a great benefits package will go a long way toward making your employees feel secure, but that’s only financial security. People want more than money.
      To attract and keep top talent requires creating a company that people feel proud to work for. You need to reach the hearts and minds of your employees. Become a leader that people are enthusiastic about working for. You want your employees bragging to their friends and family that your shop is a great place to work!
      Step one to attracting and retaining quality employees: Create an amazing workplace environment for your employees!  Trust me, happy employees make happy shop owners too!
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    • By ASOG Podcast
      Episode 106 - Diesel Performance Legend Eric Merchant from Vision KC 2023
    • By carmcapriotto
      During Today's episode #106 Work Flow for Auto Repair Shops We Talk About:
      What’s the Problem What’s the fix Steps to correct the issue  
      This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:
      30% increase in revenue by improving transparency and trust 50% reduction in time spent researching and ordering parts 10% increase in profit margins through robust reporting  
      In this podcast episode, Coach Chris Cotton Owner and Lead Coach from Autofix Auto Shop Coaching hosts Rodney, an automotive shop owner with 25 years of experience with two shops, to discuss workflow for auto repair shops.
      Brent, another coach from Autofix Auto Shop Coaching, also joins the conversation. The speakers discuss challenges in managing workflow, improving efficiency, and attracting and retaining qualified technicians.
      They suggest implementing digital processes, hiring more service advisors and technicians, and separating the shops to focus on specific services. The episode provides practical advice and suggestions for improving shop workflow and emphasizes the importance of going digital and improving parts-receiving processes.
      Click here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88
      Don't forget to rate and review us!
      Connect with Chris:
      [email protected]
      Facebook: https://www.facebook.com/AutoFixAutoShopCoaching
      Youtube: https://bit.ly/3ClX0ae
      **Introduction [00:00:02]**
      Coach Chris Cotton introduces himself and Coach Brent and Autofix Auto Shop Coaching, thanks to AutoLeap for their support, and previews the episode.
      **Rodney's background [00:01:48]**
      Rodney introduces himself as an automotive shop owner with 25 years of experience and two shops, and explains his interest in improving shop workflow.
      **Softball questions [00:03:09]**
      Chris asks Rodney about his favorite superhero growing up and what he wanted to be when he grew up.
      **Rodney's career progression [00:04:19]**
      Rodney talks about growing up in Florence, South Carolina, transferring schools to study auto mechanics, and starting his own business at 19 years old.
      **Brent's question [00:06:21]**
      Brent asks Rodney about his shop's current processes for intake and creating shop flow.
      **Workflow and Customer Service [00:07:13]**
      Rodney explains the workflow and customer service model in his two auto repair shops.
      **Shop Management System [00:09:08]**
      Rodney shares that he uses Mitchell in both shops and Brent asks about the digitalization of the process.
      **Estimate Presentation [00:12:55]**
      Brent asks about how estimates are presented to customers and suggests using text messages with links to the estimate.
      **Ordering Parts [00:14:08]**
      Brent asks about who orders parts and Rodney explains that the service advisor orders them electronically.
      **Technicians writing up parts list [00:14:47]**
      Coach Chris suggests having technicians write up their parts list and labor times to avoid parts ordering and receiving issues.
      **Adding another service advisor [00:15:47]**
      Coach Chris recommends adding another service advisor to increase car count and build better customer relationships.
      **Receiving parts efficiently [00:16:41]**
      Coach Brent suggests having a good process for receiving parts to avoid inefficiencies and roadblocks.
      **Verifying parts before scheduling [00:18:15]**
      Rodney explains how they verify all parts are received before scheduling a job.
      **Tracking technician productivity [00:19:42]**
      Coach Chris asks about tracking technician productivity and Rodney admits they are not 100% productive.
      **Feeling overwhelmed [00:20:58]**
      Rodney shares how his technicians feel overwhelmed and he is considering slowing down the car count to avoid burnout.
      **Hiring more technicians [00:22:46]**
      Coach Brent asks about the number of technicians and bays in Rodney's shop, suggesting he has room to hire more technicians.
      **Workflow and Technician Productivity [00:23:08]**
      Discussion on how to improve workflow and productivity by hiring more technicians or production apprentices and leaving technicians on a job.
      **Recruiting Qualified Technicians [00:24:14]**
      Difficulty in recruiting qualified technicians in the area and efforts to improve the quality of the tech school.
      **Individualizing the Shop [00:25:27]**
      Efforts to separate the shop and individualize it by putting it in different sections and shifting tasks to technicians based on their strengths and weaknesses.
      **Recruiting Technicians from Other Areas [00:27:15]**
      Suggestion to recruit technicians from other areas by raising the labor rate, offering more benefits, and using recruiting platforms like Indeed or a new company that guarantees a hire.
      **Digital and Paperless System [00:30:54]**
      The speakers discuss the benefits of using digital and paperless systems to speed up the workflow in auto repair shops.
      **Efficiency in the Shop [00:31:51]**
      The speakers talk about the importance of efficiency in the shop and suggest small changes that can make a big difference in reducing the number of steps technicians take.
      **Segmenting the Business [00:33:33]**
      The speakers discuss the possibility of segmenting the business into two different shops, one for auto repair and one for transmission, to better track and manage profitability. They also discuss the challenges of parts availability and time constraints in the transmission business.
      **Transmission Shop Profit Margin [00:38:38]**
      Discussion on the profit margin of a transmission shop and the potential for increased profits through additional repairs and maintenance.
      **Workflow for Transmission Shop [00:39:46]**
      Discussion on the number of R&R techs and builders needed for a transmission shop, as well as the use of remanufactured parts.
      **Separating Auto Repair and Transmission Shops [00:43:37]**
      Discussion on the potential benefits of separating auto repair and transmission shops, including improved workflow and the need for a new marketing strategy.
      **Workflow Improvement Ideas [00:46:18]**
      Discussion on improving workflow by having a call center, cloud-based system, and separating shops.
      **Mitchell System [00:47:01]**
      Discussion on the use of Mitchell system and its limitations.
      **Cloud-Based System [00:50:15]**
      Discussion on the benefits of a cloud-based system and the possibility of switching to one.
      **Summary of Improvement Ideas [00:52:34]**
      Summary of the discussed improvement ideas, including going digital, hiring more technicians, and improving parts receiving process.
      Don't forget to rate and review us!
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Being a Black Technician The Inspiration to Become a Mechanic Changing Gears Marketing the Industry A Life Changing Vision 2022 Scholarship – Eric Dallas [RR 733]  
      The show is sponsored by NAPA Auto Care napaautocare.com
      NAPA Benefits Center: napabenefitscenter.com
      NAPA Member Site: member.napaautocare.com
      Email Matt: [email protected]
      Diagnosing the Aftermarket A - Z YouTube Channel HERE
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      How do you stop having a job and start having a business? It all begins with the foundation of core values. Don't 'thesaurus' your way to writing them down once on a piece of paper. Your core values are the essence of who you are and what you stand for. And guess what? Your company's core values involve your entire team too.
      Watch Episode HERE
      Aaron Woods, X-tra Mile Auto Care, Stillwater, OK. Listen to Aaron’s previous episodes HERE Judy Zimmerman Walter, Zimmerman’s Automotive, Mechanicsburg, PA. Listen to Judy’s other episodes HERE.
      Show Notes:
      It is not what we do, it's who we are at our very inner core. A core value provides that concrete foundation for us to be able to build people and build companies. You do things better when you know where you start, stand, and where you're starting from. Core values give that navigational beacon for everybody to be rowing in the same direction at the same speed. How do we know how to measure accountability without knowing what to measure it against? And what better thing to measure accountability against than the very core principles by which your company is founded How are you implementing core values? Quarterly conversations with each of your staff members- grade each other on the core value alignment.  Meetings away from the business- getting away from the workplace, being away from the day-to-day activities and the distractions.  Post your core values everywhere- forward facing. Empower your team. 
      Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com
      Connect with the Podcast
      Aftermarket Radio Network
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Support our partners:

      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Let's talk about voice assistants for employee efficiency. Technicians need quick and reliable access to accurate data for servicing vehicles. What if they could stay in their bay and ask 'Hey Ortho' to check fluid types and receive a response within seconds? Join Eric Turkington, Vice President of Growth, and Kim Conti, Vice President of Product, as they discuss Ortho, the next high tech tool for the automotive industry. Eric Turkington, VP of Growth, Ortho Kim Conti, VP of Product, Ortho Show Notes
      heyortho.com  Voice assistant for technicians The efficiency of data access in the technology industry Accessing OEM database The awake word ‘Hey Ortho’ Focused on loading the right vehicle for the technician, and in some cases even integrated with shop management systems The vast majority of people who actually do use voice tech in their personal lives are actually doing it to generate efficiency Connected to the cloud, to get real-time information Ortho has 150 specific questions to ask- specifications around breakers, repair fluid types, and fluid. Future context- service advisor using Ortho for recommended maintenance Soft keyboard built-in
      Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
      Click to go to the Podcast on Remarkable Results Radio

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