Quantcast
Jump to content


We Are Signal Intelligence Specialists [RR 685]


Recommended Posts

 

Gary Smith started in the car business in 1979 and never looked back. Throughout a 25 plus year career with new car dealerships and OEMs, he was blessed to have experienced all fixed operations positions, having been a Certified ASE and GM Master Technician, Shop Foreman, Service Advisor, Parts & Service Manager and Fixed Ops Director over many years for Cadillac/Oldsmobile, Mercedes, VW and Chevrolet stores. Gary worked as a technical field engineer and warranty audit consultant to OEMs and dealership groups in the late 80s and 90s, this experience uniquely positioned Gary to form GSS Enterprises, Inc. in 2000. Gary specializes in teaching advanced diagnostic techniques and methodology; including physical testing (Lab Scopes, Pressure Transducer, Scan Data and 5-Gas Analysis), signal acquisition & analysis, fuel and lubrication technology as well as vehicle communications data bus diagnostics. Gary teaches technical and management classes and his www.automastertraining.com hotline currently supports technicians with on-car remote technical assistance in 8 Metro markets. Gary also teaches “Train the Trainer” sessions for schools and college automotive programs.

Listen to Gary's previous episodes HERE

Key Talking Points

  • “Diagnosing difficult deposit related drivability concerns” Carbon build-up affecting engine 
  • Cars are what they eat- drivability problems/check engine lights  
  • Diag Nation- remote support line, single call or membership base. Remote in and take control, guide technician through the repair.  
  • “Technology is exceeding the human’s brain ability to absorb it.”
  • Basic electricity laws is a critical foundation for correct interpretation 
  • The definition of a new, desperately needed class of technician; The Automotive SIGINT (signal intelligence) Specialist. COMMINT (communication intelligence) understanding the network, MASSINT (measurement and signature) measure circuit and signatures of signals, IMINT (image intelligence) circuit description and operation, wiring diagrams, HUMINT (human intelligence) service advisor, technician, owner. MECCINT (mechanical intelligence). Process for productive and accurate diagnosis. 
  • [email protected]

Connect with the show:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today's partners:

Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

ARN-Logo-Wide-Blue-600px-300x84.png

Click to go to the Podcast on Remarkable Results Radio

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      Welcome to the Auto Repair Marketing Podcast with Brian Walker. In this solo episode, Brian discusses the importance of taking massive action during slow business periods. 
      Drawing from a recent conversation with a shop owner, he shares strategies to combat slow times, including leveraging networking groups like BNI, using your CRM effectively, creating engaging video content, and offering incentives.
      Brian also highlights the importance of personal health and well-being, emphasizing that a healthy business owner is crucial for a thriving business. 
      Tune in for practical tips to help fill your bays and keep your business thriving.
      Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops
      Lagniappe (Books, Links, Other Podcasts, etc)
      Greg Buckley at Buckley's Auto Center : https://www.youtube.com/@BuckleysAutoCare/featured
      Charlie's Foreign Car
      https://www.youtube.com/@fixingcars
      Royalty Auto Service
      https://www.youtube.com/@theroyaltyautoservice
      Dave’s Auto Center
      https://www.youtube.com/@DavesAutoCenterCenterville
      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected] 
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Episode 174 - Balancing Business and Family In A Small Town with Josiah Martin
    • By carmcapriotto
      Thanks to our partners, NAPA TRACS and Promotive
      In this episode, Hunt Demarest, CPA with Paar Melis & Associates, discusses the importance of regularly analyzing your financials. Learn how to effectively use daily and monthly reviews to drive your shop’s profitability and productivity.
      Key Takeaways:
      Daily Reviews: Focus on productivity using shop management software. Monthly Reviews: Focus on profitability using financial statements. Key Metrics: Track productivity, profitability, and parts gross profit. Scientific Approach: Identify problems, hypothesize solutions, test, and analyze outcomes.  
      
       
      Thanks to our partners, NAPA TRACS and Promotive
      Did you know that NAPA TRACS has onsite training plus six days a week support?
      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
      Visit us Online: www.paarmelis.com
      Email Hunt: [email protected]
      Get a copy of my Book: Download Here
      Aftermarket Radio Network
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thanks to our Partner, NAPA Autotech
      Matt Fanslow and guest Tanner Brandt discuss the recent assassination attempt on former President Donald Trump, the state of the country, and the impact of political polarization. They explore how media influences public opinion and the role of political figures in shaping societal views. The conversation highlights the need for civil discourse, critical thinking, and seeking diverse perspectives to counteract the echo chamber effect of social media. understanding in political discussions.
      Show Notes
      The assassination attempt on Donald Trump (00:01:19)  Reactions and media influence (00:03:07)  Civil discourse and collaboration (00:06:14)  Impact of political polarization (00:09:24)  Media influence and party allegiance (00:13:15) The 24-hour news cycle and political leanings (00:17:31)  The influence of social media algorithms (00:21:19)  Creating echo chambers and misinformation (00:25:11)  Social media's impact on the youth and political divide (00:30:17)  The need for leadership and setting an example (00:33:24)  Raising Respectful Kids (00:34:24)  Generational Toughness (00:35:13)  Understanding Power Dynamics (00:36:09)  Real Life vs. Online Behavior (00:37:36)  Media Influence and Perception (00:41:16)  Seeking Positive News (00:42:50)  Finding a Hobby (00:45:18) Avoiding Politicization (00:49:05) NASTF (00:49:55)  Congress Behavior (00:51:15)  Congressional Discussions (00:52:32)  Ego in Politics (00:55:24)  Economic and Social Issues (00:59:02)  Interest Rates and Younger Generations (01:00:44)  Healthcare and Future Concerns (01:02:24)  Local Governance and Youth Leadership (01:05:26)  Caring for the Community (01:06:34)  Striving for Better (01:07:38)  Social Media Impact (01:08:46)  Forming Opinions (01:10:06)  Media Influence (01:11:14)   
      Thanks to our Partner, NAPA Autotech napaautotech.com
       
      Email Matt: [email protected]
      Diagnosing the Aftermarket A - Z YouTube Channel HERE
      Aftermarket Radio Network: https://aftermarketradionetwork.com/
       
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors



×
×
  • Create New...