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ASE Update: Approaching 50 Years of Certification Excellence [RR 619]


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Trish Serratore is the Senior Vice President of Communication at ASE

She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide the qualified automotive professionals the industry needs today and tomorrow. Links to Trish’s episodes HERE.

Key Talking Points:

  • ASE update from 2020-2021Test centers were initially closed- extended certifications.
  • IT-enabled 40 people to be able to work remotely- most important was customer service employees. 
  • Test centers opened with COVID regulations and restrictions in June 
  • New website launch My ASE account on the homepage 
  • Test prep for free
  • Remote proctoring for future- take recertification test at home 
  • All auto tests are now translated to Spanish 
  • New certification program for army tactical wheeled vehicles3 levels of testing
  • You don’t have to be in armed service to take the test
  • Gives the army its own credential for internal use 
  • ASE will be 50 years old next year- oldest occupational credential programs in-country, and one of the first 
  • Studies show technicians who are ASE certified are more productive. 
  • Developed task list and created ADAS composite vehicle- 2022 launch  
  • ASE renewal appSoft launch early 2020 with 1000 subscribers, now has over 8,500 
  • ASE certifications within businessHang signs, put a patch on, display ASE certificates to your customer- share you have invested in your employees, so your customers have the best possible service. 
  • Differentiate yourself from other businesses

Resources:

  • Thanks to Trish Serratore for her contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
  • Find every podcast episode HERE.
  • Every episode is segmented by Series HERE.
  • Key Word Search HERE.

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You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

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  • Have you checked out Joe's Latest Blog?

         13 comments
      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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