New Technology – Finding Out How it Works – Dave Hobbs Part 3 [RR 615]

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Dave Hobbs automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana. After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics. Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.

Dave is currently the lead technical trainer and course developer for Delphi Product and Service Solutions. In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society). Dave’s previous episodes HERE.

Key Talking Points:

• New technologyFirst challenge- finding out how it works. Service information isn’t always the easiest to read and understand.
• Validate information and see what makes it work
• Field case studies    
• Training- never quit learning 
• Dave’s acronyms Data acronym FRED- frustrating ridiculous electronic device 
• WRAP- we replace all parts
• EWFN - everything working fine now
• Automotive innovationsADAS and calibrating radar when doing repairs 
• Technicians and shop owners have to be in the education business for customers- customers will think their car is a robotic autopilot vehicle    
• Brainstorm ADAS class for customers- educate how ADAS systems work and respect the safety functions in place to avoid customer turning them off  
• Automotive industry IS deemed an essential business

Resources:

• Thanks to Dave Hobbs for his contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
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