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[Podcast] RR 403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility.


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Lucas Underwood is an Automotive diagnostic specialist, shop owner, and foreman. He owns L & N Performance Auto Repair, Blowing Rock, NC  was Founded In 2008 As A Diesel Performance Shop – Over The Past 10 Years, The Facility Has Transformed Into A Full-Service Automotive Repair Facility. Offering Repairs On All Makes & Models, Gas And Diesel. Lucas was honored by ASTE as the member of the year 2018.

Look for Lucas’ other episodes HERE.

 

Key Talking Points:

  • Participating in schools- need input from aftermarket
    • Speaker in classrooms
    • Shadowing in business
    • Opportunity to see new vehicles and attend local training events
    • Education needs input from the independents
    • Stop talking. Start doing. Don’t wait on someone else.
    • Help instructors get aftermarket training.
      • Invite them to regional training events.
      • Encourage aftermarket training companies to invite instructors and students to attend.
  • Training for technician
    • Lucas provides options for a career path
    • Keep a record of training booklets and who took the training- revisit often
    • The shift between owner and tech. 
      • Find solutions together instead of blaming each other.
      • Open communication
    • Maylan Newton said: “I’ll pay for a class on Microsoft Word because it will help them be a better computer person.”
  • He is taking one of his team to Vision KC 2019
    • Lucas was involved in picking classes together.
  • Communication with your techs builds bonds and bridges to keep these two critical factions working together.
  • Staying current with customers
    • New shop management/DVI software- texting customers
    • Getting new customers- Facebook advertising, perfect google reviews
    • The influx of college students during the school year.
      • Reach out to parents and build relationships, loaner cars, payment options
  • Being a business owner
    • Worry about everything when need to stand back, mistakes build character and propel the business forward
    • Get a business coach and attend management training
  • Success secrets
    • Be humble
    • Take ownership as the leader
  • Honored by ASTE as the member of the year 2018

Resources:

  • Thanks to Lucas Underwood for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

 

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