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[Podcast] RR 411: Changing of the Guard at ASCCA with Incoming President John Eppstein


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Rocky Khamenian is the owner/operator of Bimmer & Benz Specialists in Costa Mesa, located in south Orange County, CA. He is an active member of Chapters 48 and 50 of the Automotive Service Councils of California. He has served on the Board of Directors for those chapters.

Throughout his 32-year career, Rocky has continually increased his education to maintain the highest possible level of professionalism. He’s achieved the status of Master Technician through ASE and he has completed a wide variety of technical classes on the repair and maintenance of BMW and Mercedes Benz vehicles through WTI. He is becoming certified as a Bosch Master Technician.

Rocky is the outgoing president of ASCCA Automotive Service Councils of California. He gives some life lessons for every shop owners, shares the importance of association membership and gives us a glimpse of the new ASCCA Degree program at Cuyamaca College in El Cajon, California. Look for Rocky’s other Episodes HERE.

Rory Balmer of Twin Peaks Auto Service in Twin Peaks is a past ASCCA Chapter 14 President and a past ASCCA Membership Committee Chair. He is the incoming ASCCA Vice-President. Rory is working full-time at his business.  He attends De Vry University, where he is completing a BA degree in technical management. He will be attending Washington State University, entering into the Executive MBA program. ASCCA Past President Mary Kemnitz says Rory is “One of the most effective committee members I have ever had the pleasure to work with. He has won the “One Member Can Campaign” twice. He has had a significant impact on the growth and energy within Chapter 14.

John Eppstein is the owner of John’s Automotive Care in San Diego, CA. He is the incoming ASCCA President. One thing he credits for his success is making his customer his main focus. John was honored as the 2016 NAPA ASE Technician of the year.  Hear John in our one on one interview in episode 119200 and Academy 003 on the Top Qualities of a Service Advisor. Look for John’s other episodes HERE.

Key Talking Points:

  • ASCCA Presidency- engage and unite  automotive shop owners
    • Follow guidelines
    • Do the guidelines with your own personality
    • On 8 committees, visit chapters, and constant communication with the administration
    • Brought vendors to the association- make industry and association stronger, will only help their business in the end  
    • VP Rory- ETI committee (Education Training and Information)
    • Getting new members- need to continue to connect with shops (what’s working and not working), every shop has different problems, “what can we do to help?”
    • Enroll and inspire other chapter leaders/members to connect with people
    • Legislative day- April, make an impact on shop and industry
  • Biggest challenges for automotive shops
    • Finding quality employees
    • Lack of training
    • HR issues as your business grow larger
  • Connected cars
    • Informing members about the future and beyond
    • Team weekend trainings- 4 times per year
    • NASTAF securities

Resources:

  • Thanks to Rocky Khamenian, John Eppstein, and Rory Balmer for his contribution to the aftermarket’s premier podcast.
  • Twin Peaks Auto Service Website HERE.
  • John’s Automotive Car Website HERE.
  • Bimmer & Benz Specialist Website HERE.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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      Resources:
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      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

      This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com
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