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[Podcast] RR 457: Justin Allen – Working Too Hard? Feel Burned Out?


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In our industry or in any business, we can all feel burned out as a result of working too hard. Here’s how we can prevent it!

Justin Allen is the Manufacturers Sales Representative of Hunter Engineering Company.

Justin Allen began his career in the automotive industry in 1998 in Hendersonville, NC. Justin’s technical education came in the form of many days and nights spent under hoods.  He is raised to never pay anyone to fix anything he could fix himself,

Moving around the country as a child created a natural tendency to connect with others!

Wherever he went as well as a dogged determination to do things right and to always look out for the needs of others. Getting to work for Hunter Engineering Company allows him to always be making new friends as well as to help people figure out ways to be more productive, efficient, and successful with their work.

Justin and his wife share 6 children, 2 dogs, and an extraordinarily colorful google calendar. 

Key Talking points:

  • Are we working too hard?
    • Justin has love of people- everyone has the  same common goals no matter what industry you are in
    • An advocate of 4 day work week- what can we physically accomplish with what customers expect?
    • Burning out yourself, your family and your technicians 
    • Most shop owners working 60+ hours a week- not able to interact with other shop owners/businesses.
    • Nothing can improve without change- are shop owners receptive to changes?
    • New technology isn’t an expense, it is an asset
    • Set old used tire by road- simplest visual marketing to get into the tire business
  • Hunter Engineering Company- first role in outside sales
    • 7 weeks of training
    • Build report (rapport?) with customers- approach sales  calls with a long term relationship mindset
    • Want to grow business and expand his ability to serve customers- what can I do to help?
    • What is the experience your customer is having? Google reviews, Facebook reviews, etc. Looking for comfort, pleasure, and convenience 

Talk soon,

 

 

 

Resources:

  • Thanks to Justin Allen for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums NAPA-AutoCare-Logo-Vert-A.gifdiscounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

 

Click to go to the Podcast on Remarkable Results Radio

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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