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[Podcast] RR 457: Justin Allen – Working Too Hard? Feel Burned Out?


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In our industry or in any business, we can all feel burned out as a result of working too hard. Here’s how we can prevent it!

Justin Allen is the Manufacturers Sales Representative of Hunter Engineering Company.

Justin Allen began his career in the automotive industry in 1998 in Hendersonville, NC. Justin’s technical education came in the form of many days and nights spent under hoods.  He is raised to never pay anyone to fix anything he could fix himself,

Moving around the country as a child created a natural tendency to connect with others!

Wherever he went as well as a dogged determination to do things right and to always look out for the needs of others. Getting to work for Hunter Engineering Company allows him to always be making new friends as well as to help people figure out ways to be more productive, efficient, and successful with their work.

Justin and his wife share 6 children, 2 dogs, and an extraordinarily colorful google calendar. 

Key Talking points:

  • Are we working too hard?
    • Justin has love of people- everyone has the  same common goals no matter what industry you are in
    • An advocate of 4 day work week- what can we physically accomplish with what customers expect?
    • Burning out yourself, your family and your technicians 
    • Most shop owners working 60+ hours a week- not able to interact with other shop owners/businesses.
    • Nothing can improve without change- are shop owners receptive to changes?
    • New technology isn’t an expense, it is an asset
    • Set old used tire by road- simplest visual marketing to get into the tire business
  • Hunter Engineering Company- first role in outside sales
    • 7 weeks of training
    • Build report (rapport?) with customers- approach sales  calls with a long term relationship mindset
    • Want to grow business and expand his ability to serve customers- what can I do to help?
    • What is the experience your customer is having? Google reviews, Facebook reviews, etc. Looking for comfort, pleasure, and convenience 

Talk soon,

 

 

 

Resources:

  • Thanks to Justin Allen for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums NAPA-AutoCare-Logo-Vert-A.gifdiscounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

 

Click to go to the Podcast on Remarkable Results Radio

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  • Have you checked out Joe's Latest Blog?

         13 comments
      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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