Quantcast
Jump to content


[Podcast] RR 457: Justin Allen – Working Too Hard? Feel Burned Out?


Recommended Posts

In our industry or in any business, we can all feel burned out as a result of working too hard. Here’s how we can prevent it!

Justin Allen is the Manufacturers Sales Representative of Hunter Engineering Company.

Justin Allen began his career in the automotive industry in 1998 in Hendersonville, NC. Justin’s technical education came in the form of many days and nights spent under hoods.  He is raised to never pay anyone to fix anything he could fix himself,

Moving around the country as a child created a natural tendency to connect with others!

Wherever he went as well as a dogged determination to do things right and to always look out for the needs of others. Getting to work for Hunter Engineering Company allows him to always be making new friends as well as to help people figure out ways to be more productive, efficient, and successful with their work.

Justin and his wife share 6 children, 2 dogs, and an extraordinarily colorful google calendar. 

Key Talking points:

  • Are we working too hard?
    • Justin has love of people- everyone has the  same common goals no matter what industry you are in
    • An advocate of 4 day work week- what can we physically accomplish with what customers expect?
    • Burning out yourself, your family and your technicians 
    • Most shop owners working 60+ hours a week- not able to interact with other shop owners/businesses.
    • Nothing can improve without change- are shop owners receptive to changes?
    • New technology isn’t an expense, it is an asset
    • Set old used tire by road- simplest visual marketing to get into the tire business
  • Hunter Engineering Company- first role in outside sales
    • 7 weeks of training
    • Build report (rapport?) with customers- approach sales  calls with a long term relationship mindset
    • Want to grow business and expand his ability to serve customers- what can I do to help?
    • What is the experience your customer is having? Google reviews, Facebook reviews, etc. Looking for comfort, pleasure, and convenience 

Talk soon,

 

 

 

Resources:

  • Thanks to Justin Allen for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

Listen-To-Learn-TRANS.png

Newsletter-Subscribe-1200x75.png

Be socially involved and in touch with the show:
Facebook   Twitter   Linked In    Email    Events    Speaking

Subscribe to a mobile listening app HERE.

App-Rendering-16.png

 

As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums NAPA-AutoCare-Logo-Vert-A.gifdiscounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

 

Click to go to the Podcast on Remarkable Results Radio

Link to post
Share on other sites


Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Similar Topics

    • By carmcapriotto
      Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.
      Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.
      His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.
      Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.
      Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.
      Vic Tarasik is currently the Major Accounts Director with RLO Training. Public speaking, business management, finance, and leadership skills are some talents he acquired as a service professional that made this position perfect for him. He was a member of RLO Training’s Bottom-Line Impact Group and was twice awarded the Member Excellence Award for being the top shop in his group.
      Vic took an interest in all things mechanical at a young age. He worked on a variety of vehicles for friends and family. His interests grew into racing at local drag strips driving his 55 Chevy, which he still owns.
      In 1986, he returned to his roots and launched Vic’s Precision Automotive from his two-car garage. The heart of Vic’s Precision Automotive was galvanized for Vic as a boy; he watched his single mom struggle with service providers over the years. When he opened his shop, he was determined to make it a place where female customers felt comfortable. Listen to Vic’s previous episodes HERE.
      Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals.
      Previous episodes featuring or mentioning Cecil, click HERE.
      Institute for Automotive Business Excellence website.
      Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation.
      Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today.
      Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE.
      Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE.
      Key Talking Points
      Professionalism- How do you answer the phone? How do you interact with customers? What is the image of the business? How do your technicians look? What does the shop look like from the front? There needs to be a process for everything. Do we see ourselves as professionals and on the same level as doctors/lawyers? Starts with the owner and leads to the industry as a whole. If you don’t have a professional shop how do you expect someone to want to come to work for you? Why arent the best technicians working in your shop? Why are people leaving the industry? Why is the average technician’s pay still only 50K?  85% of the industry isn’t paying attention, not thriving and not being successful  You don’t need to be cheap to be busy and fill shop- a busy shop often isn't a profitable shop 2nd largest investment for customers is their vehicle - duty and responsibility to give them choice for repairs. We provide transportation and safety.  Labor rates should reflect your competency and based on profit strategy  Culture of business- strive for a career mindset instead of job mindset culture, employees want to be a part of business and move it forward Solution? Professional association to abide by, standards, certification process to open a shop? What can you do right now? Define your target customer. Market to them and learn how to say no to the others Raise your prices now not later- stop having the fear that your customers won’t pay higher prices. Not everyone can afford to be your customer and that’s okay. $10 increase you can afford to lose 25% of clients and still make more. Don’t look at saving money to be profitable  Pay increase for employees- staff should know how revenue works, expenses etc. Net profit isn’t a dirty word. Need to be profitable on the bottom line to increase pay. Be successful as a team. Increased pay could be in form of vacation days, 401K, incentives, benefits. A special thanks to Bill Haas, Vic Tarasik, Cecil Bullard and Bob Greenwood for their contribution to the aftermarket. Books Page HERE Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes. Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  
      Mobile Listening APP’s HERE
      Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.
      Buy Carm a Cup of Coffee 

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

      This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Justin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant.
      Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth.  Find out more about Justin’s episodes HERE.
       
       
      Barrett Automotive Website HERE.
      Key Talking Points
      Justin’s toolbox has been at the business for 11 years, since the beginning- wants to be able to bring it home and work on the business instead of in the business 2 weeks of working in bays to catch everyone up turned into 6 weeks Saw production gaps between some of the technicians- was able to work side by side and teach younger technicians how he plans his work and gets it done. See if you can combine work orders. Realized the need for more SOP’s for the shop to follow for both in the bays and in the office  Downside- losing focus on business Had technician from dealership lined up to come work in business to replace his spot- technician ultimately decided to stay at the dealership. When the technician told Justin he was staying, Justin left things on very good terms to keep an open door for possible future. A customer came in for his BMW evacuate the refrigerant so he could replace the compressor- was back in the shop within an hour and a half time. Justin and the service advisor were impressed and asked about his experience. He loves working on cars but never worked in a professional setting. Gave him an application and is currently working in the shop on a trial basis. Considering implementing an apprentice program for him.  
      Thanks to Justin Barrett for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE Find every podcast episode HERE. Every episode is segmented by Series HERE. Key Word Search HERE. Be socially involved and in touch with the show:
      Facebook   Twitter   Linked In   Email
      Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.
      Buy me a coffee
      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

      Click to go to the Podcast on Remarkable Results Radio
    • By mikerisich
      If you want to become a successful independent auto repair shop, it’s essential that you have your sights on not only developing a long-term strategy for expanding your customer base but also pivoting in a way that has sustaining momentum. 
      The key to accomplishing this strategy is not by focusing on gigantic steps, but by achieving a steady stream of small efforts, which means using effective and trusted tools that are specifically designed for you as an auto repair shop owner. Fully utilizing your Google My Business (GMB) page is an efficient way to grow your business and we can tell you why you need to be using it to be competitive. 
      GMB is a free and completely verified online listing service that uses best practices for getting new customers in the door. Are you the type of business owner who uses an online marketing and branding strategy? If not, you should!
      LEARN MORE about how to optimize your GMB page.
    • By bantar
      I received an email today from a Consumer stating "Your price is too high, so hell with you sir!" in response a marketing email inviting him back for his next service.   My initial reaction was uh-oh, quickly followed by "Why am I not hearing more pricing complaints?".   This is quite interesting as we were in a discussion last week, talking about our prices being too low.   We are priced competitively in the market, but with a higher service level, likely, we should be able to earn more with a higher pricing.
      I remember reading somewhere that if you don't have enough complaints of your price is too high, then you are priced too low.    There is a balance in pricing.   On one hand, we have price leaders nearby (, with prices so low that they would go broke quickly if they were honest) that will rob the price shoppers blind when they visit as well as other reputable shops with various pricing levels.   
      I operate a combo lube and repair shop.     My repair labor rate is a premium to the area and we have talented technicians that rate this premium.    I'm at a small premium on the Lube, but believe it should be higher and .    
      After having a chuckle on today's email, I figured it would make for a good conversation.   What is the right Price-is-too-high-complaint rate?  1% 5% 10%?     We might get a 0.5-0.3% abandon rate at the counter over pricing.  I'm sure that there is a silent minority that just doesn't come back, yet makes no noise.
    • By CarterSD
      Hi all - first time poster here. I’m opening a quick repair / tune up shop in California soon so Im trying to get an idea of what the financials will look like. If I offer the below services when I open, what Product Sales percentages would be reasonable to expect? For example, is assuming ~30% of sales coming from Oil Changes too high? Too low? 
       
      Service Sales % Oil & Filter Change   Transmission Fluid Flush   Cooling System Flush   Brake Fluid Flush   Engine Air Filter Replacement   Cabin Air Filter Replacement   Wiper Blade Replacement   Spark Plug Replacement   Pre-purchase Car Inspection   Car is not starting (inspection)   Check Engine Light is on (inspection) Thank you for any feedback!
      best, 
      Carter


  • Our Sponsors



×
×
  • Create New...