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[Podcast] RR 487: Joe Register – Will You Be at the Forefront of Technology?


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My guest is Joe Register who is the Vice-President Emerging Technologies at the AutoCare Association. This is his second interview. His first episode was episode 381 which talks about SVI (Secure Vehicle Interface).

Joe Register has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. This work includes the design and implementation of enterprise systems for two startup ventures.

Joe participates as an ANSI expert assigned to ISO TC22 Road Vehicles, ISO TC204 Intelligent Transport Systems and SAE vehicle security committees. His current focus is the industry’s adoption of secure and standardized access to in-vehicle systems to ensure today’s increasingly complex vehicles can be properly maintained and repaired.

One of his specialties are Strategic planning, program management, systems architecture/modeling disciplines applicable to business processes, data and application integration, web service design & development.  

Listen to Joe’s other episodes HERE.

Key Talking Points:

  • There is no hiding from technology
  • The future will build a dynamic picture of the road as your drive
    • As a technician, you’ll need to know how the dependent systems work with each other as they were intended
    • Immersive Perception Technology. The combination of sensors in harmony with the communications that are coming from other vehicles or infrastructure. Creating a dynamic map
  • The future will have fewer modules but more intelligent and complex modules. Consolidation will happen. Aftermarket manufacturers will have to adapt to that.
  • OE’s have onerous policies on copying this technology
  • AutoCare is raising the flag and discovering what they can do to have the aftermarket survive with new standards.
  • Working on safe, secure, standardized and direct access to the vehicle.
  • Working with ISO TC204 Committee. Three standards have been written:
    • First Standard  Talks about encryption coming from the vehicle. Use a ‘key’ PKI, digital certificates to provide authentication and authorization. ISO has adopted this standard
    • Proof of Concept: they have an APP created to authenticate you as the vehicle owner and who gets my data
    • Technology  is being addressed as a governance and policy side of the tech
  • Chrysler is working on this internally so they can be judge and jury on data
  • Joe believes there is a three-year horizon on having this in place
  • It is the wild west with ADAS. Different targets etc.
    • Wonder why it is all different
    • Looking for best practices. So many vehicles have different calibration exercises
  • Southwest Research Institute has been forthcoming in working with AutoCare and many OE’s to make the re-calibration standardization as OE friendly as possible
  • 5G Telecommunication
    • The standards being created are agnostic to which communication system that are being used
    • DSRC: Dedicated Short Range Communication  
    • There are many roadside communication devices being outfitted throughout cities
  • Technicians must continue to train because of the new tech coming. They will have great job security. Shops will need to charge enough to pay for access, systems, and their communication diagnostician specialist to get the vehicle back into OE operating specs

Resources:

  • Thanks to Joe Register for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
  • Love what we do, buy a cup of coffee HERE.

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NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

Click to go to the Podcast on Remarkable Results Radio

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  • Have you checked out Joe's Latest Blog?

         13 comments
      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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