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[Podcast] Becoming a LEAN Technician [RR 520]


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Jarrod Alexander from BG Automotive, Fort Collins, CO.

Jarrod shares his experience with his first-ever training seminar on becoming a 'LEAN' technician.

 

Key Talking Points:

  • Technician to trainer at ASA ColoradoAlways strives to be efficient technician, servicing customers
  • Started to have health issues- forced to slow down and work smarter not harder
  • Owner signed Jarrod up to teach- always wanted to teach and felt honored
  • Attended over 100 training classes as a participant
  • Nervous and terrified for the first 15 minutes of first class then experience clicked in and felt very comfortable and natural- positive interaction with participants
  • “How to be a lean technician”Finding the times when you’re losing 5-15 mins in between parts/work orders/overstepping sold diagnostic times
  • Look forward through the process before you start- have systems and processes in place prior, preplanned
  • Organize toolbox and environment around you to manage time- everything has a home
  • Takes the support of the entire team to make it work
  • The goal of the class was to have it interactive with the involvement of participants
  • In an 8 hour day if you save 5-10mins an hour you end up with an extra 45 mins to do another job or inspection

Resources:

  • Thanks to Jarrod Alexander for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Love what we do, buy a cup of coffee HERE.

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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

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  • Have you checked out Joe's Latest Blog?

         13 comments
      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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