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[Podcast] Surviving an Economic Downturn [THA 165]


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https://youtu.be/ebd49UiLemc

Ron Ipach, co-founder or Repair Shop Coach, has helped over 5536 auto repair shop owners to get and keep all the top-quality customers they can handle.

Marketing auto repair services are all he does. He lives, eats, and breathes it every day. He has seen, heard, and tested practically every kind of marketing there is out there today. He’s examined the results. He’s tweaked and tested dozens of strategies over and over in order to maximize their results.

Because Ron has personally worked with so many shop owners over the years, he has the distinction of being the only person in the world that knows exactly what marketing works, and what doesn’t work for auto repair shops in today’s economy. He finds passion in amplifying time & freedom for his clients while helping them take back control of their businesses. Find Ron's other episodes HERE.

Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE.

Chris Cotton utilizes the Profit First method of cash management. He is trained and certified by the Profit First Professionals organization to guide business owners and entrepreneurs in maximizing their profits.

AutoFix is the first and currently the ONLY auto repair shop specific coaching company, nationwide, that has achieved certification in Profit First.

Chris Cotton has been in the customer service industry for over 40 years and has been in the auto repair industry for over 25 years. He is a former shop owner that has dedicated his life to helping YOU to get your business where you want it to be and helping you FOCUS on the things that matter to you. Find Chris’ other episodes HERE.

Talking Points:

  • Coaches are asking to rely on them for guidance more than ever
  • Coaches are talking to shop owners who may not even be their clients to help them
  • Coaches are feeling fearful. It is time to be optimistic
  • Some coaches wisdom is not coming true for many clients
  • Closing even for a week does not save you on fixed costs
  • Time to be lean and meanTighten up your spendingReview your spending habits or disciplines
  • Do you need every expense item
  • If you spend it should help make you money
  • Cash is KingFour to six months of costs saved to sustain your business
  • We are in a ‘recession-proof’ industryWe must weather cash flow issues
  • Market AlwaysSpend wisely on marketing in good times or bad
  • There are many tactics but few strategies. We sometimes try new things so often that we lose track of the overall strategy of growing and keeping customers.
  • Your current database should be locked into you. Caged!
  •  Be nimble and make decisions and learn from what works and what doesn’t
  • The fear factor and emotional factor are real and logic and facts must rule
  • Don’t lower your price or discount or lower your labor rate. These are emotional, not logical decisionsThe fear of the what if’s may build a defeatist attitude
  • You believe you need to do these things but look carefully at your demographic, your market and your business
  • Don’t do something because one person said something
  • What if there is free diagnostics but the customer cannot afford the diagnosis
  • Help people out if you have the ‘Cash’ to do it. If you don’t it is tough to give what you don’t have
  • There is alternative financing available
  • There will be a slowdown in car count, but you may see an increase in average ticket because you have more time to look at the vehicle
  • Don’t:Cut back on your marketing budget
  • Buy the latest piece of equipment
  • Hold cashing your own paycheck
  • Do:Review your expenses
  • Review your team. Look at loyalty. Tough decisions to make, but tough times require tough decisions
  • Call customers that have not had work done on their previous visit. Write a script 
  • Reach out to your community and offer your services to keep food and deliveries on the road
  • Look at your work/income vs your work schedule. Don’t sacrifice the entire business for full employment.
  • Talk to your people ask for their help and ideas
  • Start to segment your cash in the strategy of ‘Profit First’
  • Profit First Episode with Mike Michalowicz HERE.
  • In the case of Covid-19, you need to consider your options. There are two currentlySBA (a loan)
  • CARE Act (apply for the grant)
  • Money from the government is not a reason to keep doing business as usual. It is time to change and learn stronger business acumen, hire a coach, read books, listen to RRR podcasts, join a peer group among others
  • A client of Maylan’s went to her bank to apply for SBA loan and was told that because she had a credit line and some cash reserves she would probably not qualify for an SBA. (We are not experts, this is the repeat of a single situation)
  • Your business is your best investment.
  • Every shop today can be super successful
  • You must maintain a positive attitude. No negative thoughts are spoken to your team
  • Try something. If it doesn’t work tweak and try something else
  • Don’t go through this crisis alone. Once over there will be additional crisis/challenges that you will face, prepare for this
  • If you want to see your current situation, look in the past. If you want to see your future look at what you are doing right now

Resources:

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This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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