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[Podcast] Financial Help For Your Team [THA 177]


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https://youtu.be/pMFPfdOzT0Y

Danielle Bohlman is an owner with husband Brett of Highway 7 Service Center in Newell, IA. Find Danielle’s other episodes HERE.

Dave Martin is the Owner and President of Martin’s Auto Repair in Phoenix, AZ. His automotive career began pulling weeds on the shop property then as he got older Dave moved into a station helper and gas attendant. Dave then became the shop manager before taking over the family business from his father in 2006.

Dave married his wife Bo in 1992 and they have an adult daughter, Qamree. Dave bowls, plays over the line baseball, and is a passionate football fan, proudly supporting his lifelong favorite team, The Dallas Cowboys.

Dave was born with Spina Bifida and wants to help others affected and increase public awareness. Elected as Chairman of the Board for the Spina Bifida Association of Arizona in 2012 and has been involved of in its growth through events and fundraisers. Dave also volunteers as a speaker to community organizations and young adults showing how he doesn’t let Spina Bifida keep him from his goals. Find Dave’s other episodes HERE.

Frank Scandura, Franks European, Las Vegas, NV started working on cars as a teenager in upstate New York and moved to Las Vegas in 1988. After years of writing service for Mercedes, he opened Frank’s European service in 2001 and grew to a 12,000-square foot, 10 bay shop in the northwest part of Las Vegas, not far from the famous Strip! He has 15 team members and is partnered with his wife Deborah. From his first immersion, in the business, pumping gas at 15 years old in Orange County New York, to writing service at a Mercedes dealer in Las Vegas Frank Scandura shares his business acumen and offers insights and trends on leadership as a business coach. Frank’s previous episodes HERE.

Drew Horton is a Technician from HWY 7 Service Center in Newell, IA

Key Talking Points:

  • 78% of Americans live paycheck to paycheck - 50% worry about it.  
  • It is a spending problem not an income problem. When people get nice raises over time they never pull out of their spending habits because they always spend more than they makeMany cannot see beyond their next paycheck
  • The amount of pressure at work is high whey you can’t pay your bills and is much less when you have a handle on your spending
  • Many don’t know where their money goesWhen they list what they spend their money on it is an eye-opener
  • Part of the problem is financial institutions offer credit cards, a line of credit, loans. 
  • You can get a car loan for 84 months. That is the only way an affordable monthly payment can be made
  • Shop owners need to share financial responsibility with their people. It is not normal to live paycheck to paycheck
  • Dave was giving an advance on their paycheck and that didn’t help them. He eventually stopped it when he sent his people to Dave Ramsey’s Financial Peace seminar. Find it on the Books Page Here
  • Drew’s marriage is improved as they went through the class last February.They are happier now that they have a money management discipline
  • Frank: A couple with $10K in debt and no savings are twice as likely to get divorced and a couple with $10K in savings and no debt
  • A Ramsey quote: Live like no one else to later you can live and give like no one else
  • As a couple, you need to have one goal as it relates to money
  • Sure use credit cards but you must pay them off every monthCredit card interest and fees is highest you find anywhere
  • In the financial world, there is the FICO scamYou have to have a good credit score scam
  • People borrow to increase their credit score. The dichotomy
  • What are we overspending on?The little things. It all adds up and you do not realize it
  • If you are looking for credit card incentives you tend to spend more
  • People spend money to feel comfortableKeeping up with the Jone’s
  • Thirsty? Spend $4 at Starbucks
  • Going to dinner makes you feel comfortable
  • BOOK FRANK MENTIONED???The Millionare Next Door Find it on the Books Page Here
  • How to start!You don’t have to be great to start you have to start to be great
  • Find the discipline
  • You can climb out, but you’ll need help and gain a commitment to the end
  • Do things tougher as a team to get through your financial strugglesWork together to see debt disappear
  • Similar goals as a couple
  • When Drew and his wife pay off a debt they do it together
  • Dave Ramsey says: If you are broke you can’t help anyone else
  • It is easy to fall of track. It is a mindset, but you can fall off. It requires a strong discipline. It is worth it to continue the lessons to keep you tuned in.
  • DaveRamsey.com can get you started
  • A budget is a big part of financial peace. A budget tells your money where it is allowed to go before it is gone
  • Stop being sick and tired being sick and tired
  • Invest in your people. Pay for a Dave Ramsey class. 

Resources:

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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