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[Podcast] Mike Tatich – 20 Questions in 30 Minutes [RR 566]


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Mike Tatich and his wife Serena started TMT Complete Auto Service Center in March of 1984 in Bremen, IN. Bremen is a small town of 4,600 people with 2 stoplights. The shop has undergone many evolutions since its tiny beginning as a tire store and body shop. Mike has become a John Maxwell Leadership Certified business coach. He has a story of letting go, a perfectionist control freak, a helicopter dad, and he needs to get busier doing other stuff. Find Mike’s other episodes HERE.

Key Talking Points:

Get any great advice that you still follow today?

  • Being consistent
  • Success leaves clues, failure also leaves clues 

Ever had a mentor?

  • Several mentors over the years, one of the first mentors were friends
  • grandfather- told Mike to look at the man in the mirror and realize you’re your own problem and also your own solution to move forward.

What drives you?

  •  Thrill of putting things together- building businesses 

What is the latest book you read? Big take-a-way?

  • “Generosity Factor” “Keys to the Kingdom” “COVID Cows”  

Do you still have the fire you had when you first started? 

  •  Yes, but in different way- passion for growing what he currently has and passion for teaching others

How do you re-energize?

  • Built new home, rides motorcycle and takes vacation trips

Any secrets to ‘time suck’? 

  • Map out day the night before, use calendars 

A big secret to building a strong relationship with Customers? 

  • Customer service experience- how you make customers feel 

Share a car count idea?

  • Maximize each opportunity

Name something you tried that didn’t work?

  • Expand retail space in shop, bought radio shack franchise to cross merchandise- failed and needed to focus on automotive repair only

Would your organization crumble if you stepped aside? 

  • No! Started a succession plan before 50 years old, continue to develop team

Top three most important needs to open a shop? 

  • People, people, people! Developing staff and team culture

The most recent update to your processes/system

Are you paperless? When did you go?

  • 95% paperless, DVI system several years ago, tech notes are electronic

How is consolidation in the industry going to impact you?

  • Consolidation will be great for people that want to grow business and move forward

Ever made a major pivot in your business? If yes, what?

  • Getting out of day to day operations within last 5 years, Pivoting from owner operator to owner investor

If you could send a message to yourself 10 years ago, what would you tell the younger YOU?

  • Read more, network with more people/shop owners, sharing when things don’t go right

If you could pick up a new skill in an instant what would it be? 

  • Getting better at people skills and growing team, have a vision  

When in your life have you been so passionately focused on an activity that you lost track of time and what you were doing? 

  • Building service advisor training

Favorite vacation spot

  • Hawaii for 25th anniversary

Resources:

  • Thanks to Mike Tatich for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Find every podcast episode HERE.
  • Every episode segmented by Series HERE.
  • Key Word Search HERE.

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This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

 

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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