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[Podcast] Mike Tatich – 20 Questions in 30 Minutes [RR 566]


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Mike Tatich and his wife Serena started TMT Complete Auto Service Center in March of 1984 in Bremen, IN. Bremen is a small town of 4,600 people with 2 stoplights. The shop has undergone many evolutions since its tiny beginning as a tire store and body shop. Mike has become a John Maxwell Leadership Certified business coach. He has a story of letting go, a perfectionist control freak, a helicopter dad, and he needs to get busier doing other stuff. Find Mike’s other episodes HERE.

Key Talking Points:

Get any great advice that you still follow today?

  • Being consistent
  • Success leaves clues, failure also leaves clues 

Ever had a mentor?

  • Several mentors over the years, one of the first mentors were friends
  • grandfather- told Mike to look at the man in the mirror and realize you’re your own problem and also your own solution to move forward.

What drives you?

  •  Thrill of putting things together- building businesses 

What is the latest book you read? Big take-a-way?

  • “Generosity Factor” “Keys to the Kingdom” “COVID Cows”  

Do you still have the fire you had when you first started? 

  •  Yes, but in different way- passion for growing what he currently has and passion for teaching others

How do you re-energize?

  • Built new home, rides motorcycle and takes vacation trips

Any secrets to ‘time suck’? 

  • Map out day the night before, use calendars 

A big secret to building a strong relationship with Customers? 

  • Customer service experience- how you make customers feel 

Share a car count idea?

  • Maximize each opportunity

Name something you tried that didn’t work?

  • Expand retail space in shop, bought radio shack franchise to cross merchandise- failed and needed to focus on automotive repair only

Would your organization crumble if you stepped aside? 

  • No! Started a succession plan before 50 years old, continue to develop team

Top three most important needs to open a shop? 

  • People, people, people! Developing staff and team culture

The most recent update to your processes/system

Are you paperless? When did you go?

  • 95% paperless, DVI system several years ago, tech notes are electronic

How is consolidation in the industry going to impact you?

  • Consolidation will be great for people that want to grow business and move forward

Ever made a major pivot in your business? If yes, what?

  • Getting out of day to day operations within last 5 years, Pivoting from owner operator to owner investor

If you could send a message to yourself 10 years ago, what would you tell the younger YOU?

  • Read more, network with more people/shop owners, sharing when things don’t go right

If you could pick up a new skill in an instant what would it be? 

  • Getting better at people skills and growing team, have a vision  

When in your life have you been so passionately focused on an activity that you lost track of time and what you were doing? 

  • Building service advisor training

Favorite vacation spot

  • Hawaii for 25th anniversary

Resources:

  • Thanks to Mike Tatich for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Find every podcast episode HERE.
  • Every episode segmented by Series HERE.
  • Key Word Search HERE.

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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

 

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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