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[Podcast] Why Fix a Negative Attitude in your Shop [THA 202]

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Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company. He also owned and managed several successful automotive repair shops.

Early in his career, Rick got his arm stuck under a vehicle while working underneath it. He managed to get out safely but it was a wake up call to him and for all of us as well. This is everyone’s concern. There are too many distractions like cell phones, tablets, lackadaisical attitude of it never happening, not focused on job at task, talking to tech next to them and a whole lot more. We need to follow lift maintenance schedules religiously and document every procedure in order to check work properly.

Rick White’s Previous Episodes HERE.

Craig O’Neill an integrator and trainer at Autotex.me. Though he initially began college seeking a degree in history education and was heavily considering missionary aviation, it was obvious to him that his primary calling was to raise a family. Setting aside his full-time education, Craig committed himself to scale the 3rd generation auto repair business to be successful in these exciting but challenging times.

An ASE certified technician and service consultant, he is visibly excited about the technological advances the industry is seeing and frequently can be heard speaking to clients sharing his enthusiasm.

Craig is committed to elevating the professional image of the automotive service community and consistently looking for ways to communicate with bright young people regarding the opportunities that exist in the automotive service profession. Listen to Craig’s previous episodes HERE.

Andy Pollina is from Legacy Auto-Tech

Key Talking Points:

  • We have attitudes on everythingGotta be conscious about what you tell yourself
  • Attitudes Positive or Negative can be contagiousMy wife told me I was turning into a grumpy old B-astard
  • Attitudes left alone will go negative over time
  • We are looking for threats all the times
  • Society is using negativity to sell their product
  • Attitude is a choice.. That’s a fact!
  • Meditate
  • Our Attitudes are contagious
  • Everyone lights up a room-some when they walk in, some when they leave
  • Living with attitudes in the workplace - can you change their attitudes?The “I can do anything better than the rest” attitude sucks
  • Holding on to toxic people too longThe thought of replacing them is dreadful
  • Letting toxic people go is a good thing
  • Be like the Buffalo - run through the storm to get thru it quicker
  • “The Obstacle Is The Way” book
  • So much of what a good attitude is embellished and surrounded by the culture of that businessThe owner can decide on the environment that they want to have in their business
  • Rules Of Engagement - holding each other accountable to these rules
  • If you have an attitude problem in your business - look in the mirror
  • You decide on what is acceptable in your environment
  • If you can make people feel better doing what they love to do, they’re gonna want to be there.
  • If someone’s having an attitude, you break down the walls with empathy then you are able to communicate with them
  • The different components of attitudeEffective - how something is making someone feel 
  • Behavioral - how someone is acting
  • Cognitive - why someone is feeling a certain way
  • Three ways to get out of bed every dayHop out of bed
  • Roll out of bed
  • Fall out of bed
  • Make a choice to hop out of bed
  • Give people grace, but they have to own it if it’s something they are doingCan’t give up on people
  • They have to want to change
  • Always pointing the finger
  • Some people are not aware of their own attitudes
  • We have to meet them where they are at
  • You have to respect people in how they are feeling
  • Listened, Heard, Valued, and Appreciated
  • Go to each team member and see how they are doing periodically 
  • Family BusinessesPassion and Ego
  • Youth vs Maturity
  • God has a way of giving us back what we brought… they are called kids
  • Family dynamics are not always that good
  • Step back and say “How can I be a better communicator”Book called “The Clarity Factor”
  • Before you confront someone, what are you bringing to the situation?
  • You can’t control the external, only the internal
  • Wherever you go, there your are 
  • PerfectionPerfection will keep you from starting
  • Perfection is an illusion created by the devil to rob you of your dreams 
  • Final Words
  • Before we fix any attitude problem in the shop you got to make sure our attitude is right firstWe ask ourselves questions everyday
  • If you want a better life, you got to learn to ask yourself better questionsQuestions creates focus
  • Focus creates meaning
  • Meaning creates actions
  • Actions creates results
  • You have to believe you are capable of overcoming the problems
  • You can change your attitude but you have to if you want to set examples for othersDon’t compare yourself to others
  • Stop playing the bad tape in your head
  • A bad attitude can lead to something serious if you don’t do something about it
  • Don’t have pity for yourself
  • Have a great support group around you
  • You can’t change overnight, it’s a journey
  • You can’t put lipstick on a pig and call it prettyIf you really want to grow your self-esteem, be honest with yourself
  • Don’t put a false smile on - be real
  • The “T” word…. TherapyEverybody at some point should talk to a therapist to put a language to what you are feeling
  • Talk to someone who is not biased (not your wife, not your friend)


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This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com


This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

Click to go to the Podcast on Remarkable Results Radio

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  • Have you checked out Joe's Latest Blog?

      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
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  • Upcoming Events

    • March 24, 2023 01:00 PM Until 09:00 PM
      Hi all,
      AutoLeap is hosting Amplify 2023, a virtual auto repair conference for shop owners, on March 24. We have 22 incredible speakers, and 13 industry associations and training institutes participating in this virtual event. The conference is free of cost.
      You can book your complimentary, virtual seat today using this link: https://bit.ly/3EXvfWY
      Amplify 2023 speakers include: Joe Marconi, Co-Owner AutoShopOwner and Elite Business Coach @Joe Marconi Aaron Stokes, ShopFix Academy Cecil Bullard, The Institute for Automotive Business Excellence Chris Cotton, AutoFix Auto Shop Coaching Darrin Barney, Elite “G” Jerry Truglia, Automotive Technician Training Services Greg Bunch, Transformers Institute Jeremy O'Neal, AdvisorFix The conference will cover essential topics such as:
      Navigating through the current industry challenges Tackling the technician shortage through employee retention Creating memorable customer experiences Growing & expanding your business in 2023 Financial planning & KPIs to measure And that’s not all.
      The interactive, dynamic conference also offers live networking opportunities, and fun games and prizes.
      You can book your complimentary, virtual seat today using this link: https://bit.ly/3EXvfWY
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      Talking Points
      Working with family. You’re either crazy or an angel. I think it’s an angel.  What’s your top tip for working with family? what was it like watching your dad take on the automotive world with his podcast? at what point did you think you wanted in on that? what has the transition like for you joining your dad? let's chat about your Women in Auto Care involvement - what are your favorite events? what are you doing in that group?  Your greatest lesson? your favorite podcast episode you've done so far funniest edits + bloopers  
      Lagniappe (Books, Links, Other Podcasts, etc)
      Tracy’s Women in Auto Care Podcast Carm’s Podcast Episode about their Adoption Story  
      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected] 
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    • By ASOG Podcast
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