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  • Have you checked out Joe's Latest Blog?

    • By Joe Marconi in Joe's Blog
         5
      Typically, when productivity suffers, the shop owner or manager directs their attention to the technicians. Are they doing all they can do to maintain high billable hours? Are they as efficient as they can be?  Is there time being wasted throughout the technician’s day? 
      All these reasons factor into production problems, but before we point fingers at the technicians, let’s consider a few other factors.
      Are estimates being written properly? Are labor testing and inspections being billed out correctly? Are you charging enough for testing and inspecting, especially for highly specialized electrical, on-board computer issues, and other complex drivability work?  Is there a clear workflow process everyone follows that details every step from the write-up to vehicle delivery? Do you track comebacks, and is that affecting production?  Is the shop layout not conducive to high production? For example, is it unorganized, where shop tools, technical information, and equipment are not easily accessible to every technician?  Are you charging the correct labor rate and allowing for variables such as rust, vehicle age, and the fact that most labor guides are wrong? Also, is there effective communication between the tech and the service advisor to ensure that extra labor time is accounted for and billed to the customer? These are a few of the top reasons for low productivity problems. There are others, but the main point is to look at the entire operation. Productivity is a team effort.  Blaming the techs or other staff members does not get to the root cause in most cases.
      Maintaining adequate production levels is the responsibility of management to create the processes that will lead to high production while holding everyone accountable. 
  • Similar Topics

    • By carmcapriotto
      On Record with Greg Buckley. Greg discusses extended car warranties. You must educate your customer!
      Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE.  Greg’s previous episodes HERE.
      Show Notes:  
      Extended warranty- used car market has been hot over the last few years. People want a ‘protection’ What types of companies underwrite policies?  You must educate the customer on what they already purchased for their vehicle- most contracts are limited  Ask for a copy of the contract, review it, look for ‘what’s not covered,’ and explain to customer. Additional testing time? Labor? Rust?  “Do your own warranty” before you fall into the marketing funnel of extended warranties  Are these customers one and done? Only repairing what is covered and not doing proper maintenance.  Better margins with OE for warranty claims You must have oil change records- regular service receipts  
      Connect with the Podcast:
       
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      Important Books
      Check out today's partner:
       
      Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
       


      Click to go to the Podcast on Remarkable Results Radio
    • By ASOG Podcast
      Auto Repair Shops Should All Be Doing This
    • By carmcapriotto
      On Record with Lauren Fix as she discusses the used car market and the importance of car maintenance.
      Lauren Fix, Car Coach Reports,  Total Car Score Podcast, is an automotive expert and analyst based in Buffalo, NY. She has written three books on automobiles. She has appeared on CNN, Fox News, Newsmax TV, CNBC, and USA Radio’s Daybreak USA show. Lauren's previous episodes HERE
      Show Notes:  
      Car Coach Reports Prior to covid selling cars: 17.5 million vs 13.7 million now. Average car profit to manufacturer: 10K...4 million sales lost People are buying out their car lease now Dealerships have 30% retention for car repair Repossessions are increasing- people bought cars during COVID, inflation and recession “Doing maintenance now will save you money down the road” Which cars can last 300K miles? Iseecars.com  “Never invest more in a car than it’s worth” USAmotorjobs  
      Connect with the Podcast:
       
      Aftermarket Radio Network
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Check out today's partner:
       
      Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
       


      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Guest host and shop tour with Niko Sougias, Charlie's Foreign Car, Encinitas, CA. Niko says customers want explanations about their car repair and he has found a way to connect with them on his YouTube Channel. Find out how he does it.
       
      Niko Sougias, Charlie's Foreign Car, Encinitas, CA
      Show Notes:  
      Building was built in 1988- waterless car wash on every car, 17 bays, 16,000 square feet in total (with showroom) People want explanations- make videos; technical education should have a time limit (60 seconds)  Most watched video of 2023- control arm bushings Full-time employee (Jax) is the editor of videos   Audio- quality is important with wireless mics Pre-Covid work- maintenance  Post Covid work- boom of work, customers are authorizing more work to be done, almost doubled ARO Challenges- keeping loyal customers happy while being booked 2 weeks out Future think for 2023- monitoring new car sales with interest rates rising  Lead technician is moving to the foreman position  
      Connect with the Podcast:
       
      Aftermarket Radio Network
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Check out today's partner:
       
      Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
       


      Click to go to the Podcast on Remarkable Results Radio
    • By TTP

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  • By nptrb, in Automotive Industry,

    By nptrb, in Automotive Industry,

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