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Real or Reality - Some of these reality TV automotive shows just don't cut it in the real reality of car repair


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Real or Reality TV 
    Have ya noticed all the reality programs on TV these days?  
There’s a reality show for every subject you can think of... and 
probably a few you never would have thought of.   
From high society in the big city to the suburbs, and even some 
from way … way back in the woods.  They can be quite 
entertaining, funny, and sometimes pretty strange.   
 
tp.gif     Now, I’m not much on which rich neighbor is doing what with 
which rich neighbor or who makes the best moonshine, but what 
I do know is a few things about the automotive repair world.  I've been 
to check a few of those shows out.  Although, from my side of 
the wrench, as a professional mechanic, I take a completely 
different view of them. In my opinion, some of these reality 
shows are far from 'real' reality, and I’ve certainly watched a few 
that I didn’t even make it past the first commercial break before I flipped 
the channel to something else. 
 
tp.gif        It’s not so much the cars; it’s how they go about restoring them that gets to me.  They’ll start off with somebody flashing a wad of cash, and then they buy some old relic, tow it to their garage and present it to the crew.  The crew will have this shocked look as to what was just dropped off or they’ll have their own ideas about how nuts their boss is for even thinking about taking on this relic as a project.  That's about the time the boss gives them the lowdown on what his/her vision is of the latest acquisition. Which, usually consists of a full tear down and rebuild, but they only have a few weeks to do it all in.  By the end of the show there's a gleaming fully restored work of art that (for the sake of reality TV)  there is already a buyer or two ready to shell out some ridiculous amount of money for it.  
 
tp.gif        But the shows that really irk me are the ones that use the “all-nighter” approach to car repair.  They’ll completely dismantle a car down to the last nut and bolt and in the length of one long commercial break they'll have all the mechanical, electrical, vacuum systems, interior, instrument panel, brakes, transmission, rear-end, engine, cooling system, heating systems, glass, and a full paint and body mod completed in less than 72 hours. (I can't find a lot of those parts in less than 72 hours) And, the best part, (or biggest guffaw on these shows) is during the final reveal. They drag the new or previous owner into a warehouse and surprise them with their refurbished car.  Off to the side, just out of the primary camera view, is the entire crew that has spent the last three days with no sleep looking as fresh as a daisy.  I'm in awe of the crew to say the least, not one of them is covered in grease, has half of their shirt untucked, no fresh cuts or scraps, not a single bandaid in view, and not one of them showing any effects from sleep deprivation.  Simply amazing… gotta love it... must be some of that TV magic. 
 
tp.gif    I’ve done my share of all night marathon repairs before and quite frankly, by the time the sun comes up I’m not the most coherent guy with a lug wrench in his hand.   Hey, they call it “Reality TV” but, as this arm chair quarterback sees it……. it doesn’t seem all that realistic to me.  I’m sure the entire staff are some of the finest mechanics, bodyman, electrical gurus of the automotive world, but I highly doubt you can turn out a truly professionally restored vehicle in that short amount of time.  There has to be a huge number of short cuts that are taken to meet the TV deadlines. 
 
tp.gif    On the other hand, there are a lot of great automotive reality programs on the television that go to great lengths to show how a modification is installed and go through the process of explaining those mods to the “nth” degree.  Any show that portrays the reality of doing the job I do every day in a professional manner I'll sit down and watch it from beginning to end.  You want to show me how you install some super cool new rear tail light lenses or wild looking front grill... awesome!!!  Or, pulling an engine out of a classic and doing the necessary rebuild on it... super!!!  Love that stuff.  But, when you try to convince me that you're going to take some car that has been sitting for ten years in the back of some family garage totally neglected and raise it from the dead overnight... ya lost me.  
 
tp.gif    Come on, I do resto's all the time and the biggest hassle with any of them is and always been the parts availability.   A job comes in the shop, y put it up on the lift and spin the drive shaft only to find out the differential or bearings are shot.  It’s not like you're going to run down to the local parts store and pick up a set of bearings for a thirty year old low production car just like that.  But, somehow, someway, some of these shows pull it off... (That's TV for ya.) Aside from all the mechanical woes, ya have to consider what the original reason was for the car to be parked for so long in the first place.   Nine chances out of ten it's because something was worn out and the replacement part was hard to find, or really expensive to repair.  Not every car in the back of the garage is there because someone was collecting it or saving it for a reality show to come by and restore it. 
 
tp.gif    In some ways it gives the novice car enthusiast the wrong impression of what it takes to restore a car.  Lately I've been doing a lot more restoration projects than I've done in the past and I do believe it's a result of all these reality shows being aired.  For that, I thank you.  But, at the same time... shame on you!  I can't live up to the overnight expectations that seem so possible on the big screen. Even though the customer doesn't mention they have been watching a reality show, you know... they're thinking … “This shouldn’t take that long. It didn't take that long for that guy on TV.”  The idea that you're going to resurrect a dilapidated hunk of iron into a show stopper in a short span of time just ain't real reality.  
 
tp.gif    And, let's not forget the real big issue.... cost.  Now there's some reality for ya!  When the customer starts to see the costs, WOW!!! Then the reality of doing a restoration project starts to set in. Makes ya wonder if putting that old rust bucket back in the corner of the garage might be a far better idea than fixing it up.  I'm certainly grateful for the few shows that have that “sit-down-with-the-customer” session explaining the cost of the restoration.  It does add to the realism and makes it more believable. 
 
tp.gif        I’ve got a big “Thank You” to the guys and gals on these shows that portray the automotive world in its true form.  It's a pleasure for me as a professional mechanic to see the artistry and talent of another professional on screen.  Watching them dealing with a stuck bolt, rusty bodywork, or dodging the fumes from the soldering gun is all part of the real reality.  But, I do have to give credit to all the other shows too, they are entertaining, and in some small way add to the resurgence in restorations projects across the country…. The only thing I ask is… keep it real. 
 

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t's reality all right, when you find out it's not as easy as it looks on tv!, not to mention higher costs and time consuming.

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Posted

reality and the magic of TV, got to love it. All this plays into our customers as well. TV, internet all have a slightly negative effect on our customers. Like the guy that brings his car in that needs a simple starter installed. You quote him book time and he or she replies " how much ?! " I saw a video on the internet took the guy like 5 minutes  it is easy " my reply is them is,  why are you here then? Some of those reality shows are good some not so much. I get the feeling that if you were to put a majority of those guys out in the field they would fail big time. A lot of " Master mechanic" or " Master builder" self proclaimed and the later one, is there really such a title? LOL 

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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